Mariah Cassaro

Property Inspections:

• Conduct routine and complaint-driven inspections of residential, commercial, and industrial properties.
• Assess properties for violations of building codes, zoning laws, health and safety regulations, and property maintenance standards.

Violation Investigation:

• Investigate complaints and reports of violations, including but not limited to, illegal constructions, unkempt properties, and non-compliance with zoning regulations.
• Document findings through photographs, notes, and detailed reports.

Enforcement Actions:

• Issue notices of violation and orders to comply with regulations.
• Follow up on violations to ensure corrective actions are taken within specified timeframes.
• Prepare and present cases for hearings or legal proceedings when necessary.

Public Interaction:

• Educate property owners and the public on code requirements, regulations, and procedures.
• Respond to inquiries and provide guidance on code compliance issues.

Record Keeping and Reporting:

• Maintain accurate records of inspections, violations, and enforcement actions.
• Prepare detailed reports and documentation for case files, hearings, and legal proceedings.

Collaboration:

• Work with other municipal departments, such as planning, building, and health departments, to coordinate enforcement activities and address complex issues.
• Collaborate with law enforcement and legal professionals when necessary.

• Maintain a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
• Develop relationships with clients, resulting in a high rate of customer retention and loyalty.
• Answer incoming telephone calls and schedule appointments for clients.
• Build strong and lasting rapport with clients by providing consistent results.

• Performe financial reporting by keeping accurate account of income and expenses
• Manage and log daily sales, current inventory, and customer addresses through Microsoft Word and Microsoft Excel
• Accept, ship, and organize orders on a daily basis
• Track and log net proceeds and net losses to comply with state and federal tax laws.

• Created and managed employee schedules
• Log store sales, employee retail sales, client retention, and client satisfaction using Excel on a weekly basis
• Answered phone calls and schedule client appointments
• Hold monthly meetings to ensure clear communication in the workplace.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Direct City of Aurora residents on non-emergency questions, concerns, comments, or service requests
• Submit reports and requests to parking enforcement, code enforcement, and many other City of Aurora departments
• Sent requests submitted by residents online to their correct department to be handled and assessed quickly and efficiently.

• Followed state sanitation regulations between and during each client service
• Maintained customer satisfaction through verbal communication, follow ups services, and professional recommendations
• Organized and log retail shipments and sales.