Mariah Castaneda
Manchester,NH
Summary
Esthetician dedicated to fostering a warm, safe, and welcoming atmosphere where clients feel comfortable and cared for. Certified in Hydrafacials and dermaplaning, with experience providing attentive service and professional, results-driven treatments. Also experienced in customer service and retail sales through Sales Associate and Assistant Manager roles, including answering phones and scheduling appointments to support an efficient and friendly front desk experience.
Overview
10
10
years of professional experience
Work History
Esthetician
The Wax Specialists
150 Beech St Manchester NH
05.2023 - Current
- Provided high-quality waxing services in various areas, ensuring client comfort and satisfaction.
- Assisted clients in selecting suitable skincare products tailored to individual needs and concerns.
- Maintained cleanliness and organization of treatment rooms, adhering to health and safety standards.
- Educated clients on aftercare techniques to enhance results and promote skin health.
- Developed strong client relationships through effective communication and personalized service recommendations.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Analyzed client feedback to drive improvements in service delivery and customer satisfaction levels.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
Receptionist/Assistant Manager
Massage Heights
Bedford NH
10.2021 - 10.2022
- Operated point-of-sale system accurately, processing transactions and managing cash flow.
- Maintained product displays to reflect latest promotions and maintain visual appeal.
- Managed appointment scheduling, optimizing reception workflow and reducing wait times.
- Maintained cleanliness and organization of reception area to enhance customer experience.
- Confirmed appointments, communicated with clients, and updated client records.
- Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.
- Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules..
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Associate
The Body Shop
MALL of NH
11.2017 - 01.2018
- Assisted customers with inquiries, ensuring exceptional service and product knowledge.
- Maintained cleanliness and organization of reception area to enhance customer experience.
- Handled incoming calls, directing them efficiently to appropriate departments or personnel.
- Processed customer transactions accurately, contributing to smooth operational flow at checkout.
- Supported marketing initiatives by organizing promotional materials and displays in-store.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
Sales Associate
Burlington Coat Factory
Concord, NH
08.2016 - 08.2017
- Organized store displays to highlight promotional items, improving product visibility and customer engagement.
- Conducted inventory management tasks, monitoring stock levels to optimize product availability.
- Participated in training sessions to enhance product knowledge and sales techniques for continuous improvement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Central High School
Manchester NHSkills
State licensed esthetician
- Customer service
- Time Management
- Organizational
- Reliable
- Personable
Customer Service
Dermaplaning proficiency
HydraFacials
Workplace safety practices
Time Management
Organizational
Reliable
Personable
Retail Sales
Product sales
Timeline
Esthetician
The Wax Specialists
05.2023 - Current
Receptionist/Assistant Manager
Massage Heights
10.2021 - 10.2022
Sales Associate
The Body Shop
11.2017 - 01.2018
Sales Associate
Burlington Coat Factory
08.2016 - 08.2017
High School Diploma -
Central High School