Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Chaput

Miltonvale

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

14
14
years of professional experience

Work History

PTF Clerk

United States Postal Service, USPS
04.2023 - Current
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Provided service and sales to walk-in customers.
  • Monitored performance of junior team members and offered support.
  • Sorted mail according to size, shape and destination.
  • Used computer systems to track packages and update client information.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Added accurate data entry into computer system to complete transactions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Delivered services to customer locations within specific timeframes.
  • Upsold postal services like insurance and tracking.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

PSE Clerk

USPS
02.2020 - 04.2023
  • Loaded and unloaded shipping containers and vehicles.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Monitored inventory of postage stamps and made orders to replenish.
  • Weighed mail and computed pricing amounts.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Sorted mail according to size, shape and destination.
  • Provided service and sales to walk-in customers.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Used computer systems to track packages and update client information.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Assistant City Clerk

USPS
12.2018 - 02.2020
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Planned and cased mail in sequence of delivery for designated route.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Delivered packages and mail to business and people in local area.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Handled mail and packages with care to prevent damage during delivery.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

Shift Leader

Dairy Queen Grill & Chill
08.2011 - 12.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed cash and credit card transactions accurately using POS software.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

High School Diploma -

Colby High School
Colby, KS
05-2011

Skills

  • Cash handling experience
  • Multitasking proficiency
  • Document preparation
  • Critical thinking
  • Salesmanship
  • Computer savvy

Timeline

PTF Clerk

United States Postal Service, USPS
04.2023 - Current

PSE Clerk

USPS
02.2020 - 04.2023

Assistant City Clerk

USPS
12.2018 - 02.2020

Shift Leader

Dairy Queen Grill & Chill
08.2011 - 12.2018

High School Diploma -

Colby High School

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Mariah Chaput