Mariah Chatham
Anchorage,AK
Summary
Adept Ophthalmic Technician with a proven track record at Retina Specialists of Delmarva, enhancing patient care through expert application of diagnostic testing and patient education abilities. Excelled in fostering patient relations and managing appointments, achieving a significant reduction in wait times. Skilled in both pharmacology understanding and fostering teamwork, consistently delivering high-quality outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Ophthalmic Technician
Retina Specialists of Delmarva
06.2016 - 06.2021
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Barista
On What Grounds?
03.2016 - 05.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Pharmacy Technician
Delmarva Pharmacy
08.2011 - 03.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician
Denton Pharmacy
02.2009 - 08.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Waitress
Ridgely Ice Cream Parlor
04.2007 - 03.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
Certification - Pharmacy Technician
Chesapeake College
Wye Mills, MD06.2010
High School Diploma -
Parkside High School
Salisbury, MD06.2005
Skills
- Patient Care
- Ophthalmic Terminology Familiarity
- Eye Anatomy Knowledge
- Diagnostic Testing
- Chart documentation
- Medical History Documentation
- Fundus Photography Proficiency
- Patient Relations
- Appointment management
- Color vision testing
- Pharmacology Understanding
- Optical Coherence Tomography
- Patient Education Abilities
Timeline
Ophthalmic Technician
Retina Specialists of Delmarva
06.2016 - 06.2021
Barista
On What Grounds?
03.2016 - 05.2019
Pharmacy Technician
Delmarva Pharmacy
08.2011 - 03.2016
Pharmacy Technician
Denton Pharmacy
02.2009 - 08.2011
Waitress
Ridgely Ice Cream Parlor
04.2007 - 03.2010
Certification - Pharmacy Technician
Chesapeake College
High School Diploma -
Parkside High School
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