Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Cheskiewicz

Windber,PA

Summary

Dynamic professional with a proven track record at Lifepoint Health, excelling in customer service and data analysis. Expert in resolving high-stress disputes, enhancing customer loyalty, and driving business growth through strategic data trend analysis. Skilled in Microsoft Excel and active listening, adept at building relationships and optimizing workflows for increased efficiency.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Professional in athletic coaching with strong commitment to fostering team spirit and achieving results. Skillful in choreography, training, and performance preparation, ensuring athletes reach their full potential. Reliable and adaptable, with proven ability to work collaboratively and respond effectively to changing needs. Known for leadership, motivational skills, and focus on excellence in both practice and competition.

Overview

7
7
years of professional experience

Work History

Cheerleading Coach

Windber Area High School
08.2024 - Current
  • Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
  • Provided training direction, encouragement and motivation to prepare cheerleaders for basketball and football games.
  • Adjusted coaching techniques based on strengths and weaknesses of athletes.
  • Provided emotional support to athletes during challenging times on the team or in their personal lives.
  • Consistently enforced safety protocols during practices, reducing injury rates among participants significantly.
  • Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.

Customer Service Represenative

ThreeWire Systems LLC
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both veterans and the company alike.
  • Responded to veteran requests for authorizations to provide behavioral health care through civilian care providers.
  • Authorized representative for managing client documentation and ensuring compliance with regulations.
  • Improved client relations by effectively communicating updates and resolving concerns.

Denials Analyst

Lifepoint Health
01.2018 - 11.2023
  • Analyzed data trends to support strategic decision-making.
  • Developed reports for enhancing business operations.
  • Improved data accuracy by implementing quality control measures.
  • Identified opportunities for process improvements, optimizing workflows.
  • Evaluated performance metrics to drive business growth.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Education

High School Diploma -

Greater Johnstown High School
Johnstown, PA
06-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Call management

Timeline

Cheerleading Coach

Windber Area High School
08.2024 - Current

Customer Service Represenative

ThreeWire Systems LLC
03.2024 - Current

Denials Analyst

Lifepoint Health
01.2018 - 11.2023

High School Diploma -

Greater Johnstown High School
Mariah Cheskiewicz