Mariah Clemons
Gary,IN
Summary
I'm a dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. I'm skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Indiana State Prison
03.2022 - 06.2023
- Implemented safety protocols for the protection of inmates, staff and visitors from harm or injury.
- Engaged in meaningful dialogue with inmates encouraging them towards positive behavior change.
- Developed excellent communication skills to de-escalate potentially volatile situations.
- Interacted with and directed families during weekend visits to see incarcerated loved ones.
- Interacted professionally with families of incarcerated individuals providing information about visitation rights, release dates.
- Made periodic patrols of quarters and work areas and initiated counts of inmates at regular and irregular intervals.
Customer Service Representative, General Manager
Family Life Community Youth Center
10.2018 - 08.2021
- Updated and maintained database with accurate customer information and timely data entry.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Created detailed reports outlining customer feedback trends over time.
Cashier, To-Go Specialist, Hostess
Cracker Barrel Old County Store
05.2019 - 07.2021
- Operated cash register and accurately processed payments, returns, and exchanges.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Supported other departments within the store by providing assistance when needed.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Answered phone calls to take reservations and address guest questions and concerns.
- Closed out podium at end of shift and maintained order and organization.
- Ensured compliance with all company policies related to cash handling procedures.
- Delivered and refilled beverages and addressed requests for extra condiments and place settings.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Maintained clean and neat workplace and dining room area.
Education
High School Diploma -
Indiana Connections Academy
Indianapolis, IN12.2019
Skills
Social Perceptiveness
First Aid and CPR trained
Conflict Resolution Skills
Ethical Standards of Conduct
Timeline
Correctional Officer
Indiana State Prison
03.2022 - 06.2023
Cashier, To-Go Specialist, Hostess
Cracker Barrel Old County Store
05.2019 - 07.2021
Customer Service Representative, General Manager
Family Life Community Youth Center
10.2018 - 08.2021
High School Diploma -
Indiana Connections Academy
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