Mariah Collins
Imperial,CA
Summary
Effective at managing team drilling operations. Knowledgeable about observing crews, identifying problems and decisively implementing proactive solutions. Trained in all facets of production, business requirements and regulatory standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Habit Burger and Grill
Cook/Prep
10.2023 - Current
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Managed opening and closing shift kitchen tasks.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Measured and mixed ingredients according to precise recipes for best results.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained food safety and sanitation standards.
- Improved labor cost management by accurately tracking time spent on specific tasks during shifts.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Collaborated with the head chef to create seasonal menus and special dishes, offering more variety and selections to customers.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Planned menus to estimate food and labor costs, ordering accurate quantities of ingredients and supplies.
Delivery Driver (Part Time)
DoorDash
01.2021 - Current
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
- Minimized company liability and risks to loads by obeying traffic laws.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Delivered food orders to customer doorsteps and business offices.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Maintained a high customer satisfaction rating
Subway Sandwich Artist
Subway
10.2022 - 03.2023
- Kept workplace clean and organized in line with restaurant policies.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Greeted guests, promoted specials, and took orders.
- Expedited order processing for increased efficiency in high-volume periods.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed and maintained specific knowledge of cookies and other bakery items to communicate with and assist customers in selection of product.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Consistently met or exceeded individual sales goals, contributing to the overall success of the team and company.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
- Replenished serving stations with fresh food and cleaned up spills.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared and presented food in compliance with health and safety guidelines.
- Developed mastery of menu offerings to recommend appropriate options based on customer preferences or dietary restrictions.
Hostess/Takeout
Buffalo Wild Wings
06.2022 - 10.2022
- Accommodated special seating requests for guests to enhance satisfaction.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Seated patrons based on guest preferences and seating availability.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reported problematic guests to management to foster safe and pleasant environment.
- Delivered pick-up and curbside orders to guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Associate of Business Administration - Business Administration
Imperial Valley College
Imperial, CA06.2027
GED -
Central Union High School
El Centro, CA06.2021
Skills
- Project Management
- CRM Software
- Customer and client relations
- Kitchen equipment operation and maintenance
- Clerical Support
- Customer Service
Timeline
Habit Burger and Grill
Cook/Prep
10.2023 - Current
Subway Sandwich Artist
Subway
10.2022 - 03.2023
Hostess/Takeout
Buffalo Wild Wings
06.2022 - 10.2022
Delivery Driver (Part Time)
DoorDash
01.2021 - Current
Associate of Business Administration - Business Administration
Imperial Valley College
GED -
Central Union High School
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