Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mariah Collins

Jacksonville,North Carolina

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receptionist

Don Williamson Nissan
Jacksonville, NC
04.2024 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Prepared documents such as shipping labels, invoices, packing lists.
  • Utilized software programs such as Microsoft Word and Excel to complete job duties.
  • Created templates for departmental use in Microsoft Word.
  • Formatted documents using software tools such as Microsoft Word, Adobe FrameMaker, RoboHelp or HTML editors.

Phlebotomist

Arkansas Blood Institute
Little Rock, AR
03.2021 - 10.2023
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Educated patients on proper blood draw techniques.
  • Followed all safety protocols when handling hazardous materials.
  • Calibrated equipment according to manufacturer specifications.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Documented patient information into electronic medical records system.
  • Prepared specimens for transport to external laboratories.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Provided excellent customer service while interacting with patients.
  • Assisted in the training of new phlebotomists.
  • Performed quality control tests on collected specimens.
  • Responded quickly and effectively to emergency situations.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified patients using proper procedures prior to specimen collection.
  • Prepared and packaged specimens for courier transport.
  • Maintained fully-stocked phlebotomy cart, carrier and station.

Special Needs Caregiver

Independent Living Services
Conway, AR
03.2017 - 03.2021
  • Provided direct care and support to individuals with special needs in a residential setting.
  • Assisted individuals with daily activities such as dressing, eating, and hygiene.
  • Collaborated with interdisciplinary team members to develop individualized plans of care for each client.
  • Monitored clients' physical and emotional well-being and reported any changes to supervisor or other appropriate personnel.
  • Ensured that all safety precautions were followed during recreational activities.
  • Administered medications as prescribed by physician or psychiatrist.
  • Encouraged independence and self-advocacy among clients through positive reinforcement strategies.
  • Facilitated communication between clients, families, caregivers, and professionals involved in the care plan process.
  • Participated in community outings and social events with clients to increase their quality of life experiences.
  • Developed meaningful relationships with clients through active listening techniques and empathy.
  • Attended training sessions on relevant topics such as First Aid and CPR certification, medication administration procedures..
  • Redirected poor behavior using positive reinforcement.

Retail Sales Associate

Ross Dress for Less
Conway, AR
11.2019 - 03.2020
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Inspected purchased items for defects before handing them over to customers.
  • Initiated friendly conversation with customers to determine level of assistance required.

Waitress

David's Burgers
Conway, AR
04.2015 - 03.2017
  • Greeted customers and provided prompt, friendly service.
  • Verified customer orders for accuracy and completeness.
  • Processed cash, credit card, and debit card transactions accurately and efficiently.
  • Provided change to customers as needed.
  • Maintained a clean work area at all times.
  • Assisted in training new employees in proper cashiering techniques.
  • Resolved customer complaints in a timely manner.
  • Counted out opening and closing registers at start and end of shift accurately.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Telemarketer

Vacation Tour And Travel
Conway, AR
01.2016 - 11.2016
  • Identified potential customers through cold calling and database research.
  • Developed relationships with customers to increase sales opportunities.
  • Greeted customers in a friendly, professional manner on the phone.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Initiated outbound calls to prospective clients using scripts.
  • Maintained up-to-date knowledge of company products and services.
  • Created reports detailing telemarketing activities and results.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.
  • Contributed to the achievement of monthly sales goals by providing detailed data analysis.
  • Attended training sessions on a regular basis to stay updated on changes in industry regulations.

Education

Phlebotomy Certificate -

R & L Healthcare
Little Rock
12-2020

Cosmetology Diploma -

Arthurs Beauty College
Conway, AR
03-2018

High School Diploma -

Conway Highschool West
Conway, AR
05-2017

Skills

  • Bookkeeping
  • Scheduling
  • Positive and professional
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Mail handling
  • Verbal and written communication
  • Office supply inventory control
  • Shipping and receiving
  • Leadership and management
  • Conflict resolution
  • Customer service
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • CPR certified
  • Durability
  • Adaptability
  • Preparation
  • Venipuncture/Capillary blood collection
  • Communication skills
  • Specimen preparation
  • Payment processing

Certification

  • Phlebotomy Certified
  • CPR Certified

References

References available upon request.

Timeline

Receptionist

Don Williamson Nissan
04.2024 - Current

Phlebotomist

Arkansas Blood Institute
03.2021 - 10.2023

Retail Sales Associate

Ross Dress for Less
11.2019 - 03.2020

Special Needs Caregiver

Independent Living Services
03.2017 - 03.2021

Telemarketer

Vacation Tour And Travel
01.2016 - 11.2016

Waitress

David's Burgers
04.2015 - 03.2017

Phlebotomy Certificate -

R & L Healthcare

Cosmetology Diploma -

Arthurs Beauty College

High School Diploma -

Conway Highschool West

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Mariah Collins