MARIAH COOK
HOUSTON,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Diligent college student focused on Business Administration and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
5
5
years of professional experience
Work History
Call Center Dispatch
Houston Methodist
Houston, TX
06.2021 - Current
- Receiving emergency and non-emergency calls, dispatching and leading employees, keeping records & addressing problems, in charge of staffing and equipment in order to ensure customer requests were completed in a timely manner
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Documented services performed, operations information, and dispatch details in system.
- Coordinated communication between service technicians, customers, and management team.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Recognized by management for providing exceptional customer service.
- Maintains safe, secure, and healthy work environment by following standards and procedures, complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements.
Plan Builder Configuration Analyst(contractor)
All in All Consulting LLC
Houston, TX
09.2022 - 07.2023
- Ensure the proper Plan Design Summary template is configured into Plan Builder and that the appropriate state mandates are reflected in the design of the plans for each state
- Maintain plans within the Plan Builder in the event any changes are required to be made to plans, to ensure the latest plan designs are reflected
- Meet with internal teams to gather and document requirements and get plans built in a timely efficient manner
- Analyze and review operational results, details and gather feedback to ensure optimization of the plan building process
- Continually analyzes and monitors efficiency of system in order to predict and fix mistakes.
Patient Transporter
Houston Methodist
Houston, TX
07.2020 - 06.2021
- Transports patients by assisting patients in and out of taxis, ambulances, and cars; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds
- Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity
- Transports equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
Assistant Teacher
Kids R Kids
Sugarland, TX
01.2020 - 06.2020
- Taught children the basics in English language including, numbering, identifying color and animals per student age groups
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Supervised activities of children and ensured their safety
- Interact with children and communicate effectively
- Produced creative and innovative teaching methods with novel and interactive styles.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Arranged age-appropriate activities to help children develop interests and talents.
Receptionist (Part-time)
St. Joseph Hospital
Houston, TX
05.2019 - 12.2019
- Greeted and attended to patients in person and over the phone. Answered all phone calls in a professional and courteous manner
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Professionally assisted doctors, staff, visitors, and patients
- Performed all duties within HIPAA regulations. Scheduled appointments between doctors and patients.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
B.B.A in Healthcare Management - Business Administration
Texas Woman’s University
Denton, TX12-2024
Associate of Science -
Lone Star College System
Cypress, TX08-2023
Skills
- Training New Hires
- MS Excel
- MS PowerPoint
- Service Coordination
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Plan Builder Configuration Analyst(contractor)
All in All Consulting LLC
09.2022 - 07.2023
Call Center Dispatch
Houston Methodist
06.2021 - Current
Patient Transporter
Houston Methodist
07.2020 - 06.2021
Assistant Teacher
Kids R Kids
01.2020 - 06.2020
Receptionist (Part-time)
St. Joseph Hospital
05.2019 - 12.2019
B.B.A in Healthcare Management - Business Administration
Texas Woman’s University
Associate of Science -
Lone Star College System
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