Mariah Crapoff
MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Specialist
Walgreens
Battle Creek, MI
08.2018 - 10.2019
- Work From home— Customer Service
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Recorded account information to open new customer accounts.
Esthetician- Skin Care specialist
Eve Salonspa
08.2021 - Current
- Facials and waxing are my specialty, My passion is to help others become confident with themselves and their skin, i also upsell our retail products!
- Analyzed skin condition and made appropriate product recommendations.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Carried out product inventory checks, charting and consultations.
- Stocked treatment rooms with proper supplies.
- Performed over 10-15 facials, chemical peels and waxing procedures per week.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Assisted manager with daily spa operations.
Chat Support Specialist
Walgreens
12.2020 - 04.2021
- Helping people Schedule COVID-19 Vaccines
- Provided online demonstrations to educate customers on product features and online help resources.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Handled inbound customer chat conversations from various websites.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Promoted available products and services to customers during service, account management and order calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
Life Solutions Outpatient & Rehab Center
01.2019 - 10.2019
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
Education
High school Diploma -
Battle Creek Central
09.2012 - 06.2016
Esthetician License -
The Salon Professional Academy
09.2019 - 07.2020
Skills
Problem SolvingCommunicationTech SavvyTime ManagementContinuous learning
Attention to detail
Interpersonal
Leadership
Teamwork
Project management
Customer Relations
Administrative support
Retail materials management
Money handling abilities
POS systems expert
Technical Support
Sales expertise
Excellent written and oral communication
Timeline
Esthetician- Skin Care specialist
Eve Salonspa
08.2021 - Current
Chat Support Specialist
Walgreens
12.2020 - 04.2021
Esthetician License -
The Salon Professional Academy
09.2019 - 07.2020
Customer Service Representative
Life Solutions Outpatient & Rehab Center
01.2019 - 10.2019
Customer Service Specialist
Walgreens
08.2018 - 10.2019
High school Diploma -
Battle Creek Central
09.2012 - 06.2016