Mariah Crum
Tampa,FL
Summary
Hard-working and dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Amazon Distribution Center
12.2020 - Current
- Consistently maintained picking/packing speeds in the 95th percentile
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling
- Working in a high-volume customer service environment and identifying opportunities to enhance client satisfaction
- Responsible for the processing of orders and shipments according to company policies and procedures
- Improved warehouse efficiency by streamlining inventory management processes
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Customer Service Representative
Maximus
02.2019 - 12.2020
- Formulate accurate and timely review of claim pricing to facilitate manual pricing as necessary, working with Medicare & Medicaid services and Health plans
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers with basic knowledge of insurance policy, coverage, claim inquiries, and adjusting.
- Frequently used standard technology: telephone, e-mail, and web browsers
- Maintained up to date knowledge of regulations and policies as they apply to the healthcare programs we service.
- Maintained electronic detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Child and Youth Program Assistant
Fort Drum (Army Base)
06.2018 - 11.2018
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Planning, coordinating, and conducted activities that meet the physical, social, emotional and cognitive needs for program participants based on the group and individual children and youth
- Establish a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults
- Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
- Assisted supervisor by completing administrative and clerical tasks for program.
Assistant Instructor
Hillsborough County Public Schools
08.2013 - 12.2017
- Provided reliable child care for Hillsborough County students on weekdays and school vacations
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Collated classroom materials to help teachers prepare for daily instruction and activities, while adhering to a fixed office budget
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Answered and managed incoming and outgoing calls while recording accurate messages
- Assisted in the distribution of employee notices and mail around the office
Education
College Credit Certificate - Health Administration
Hillsborough Community College
Tampa, FL12.2023
High School Diploma -
Tampa Bay Technical High School
Tampa, FL06.2013
Skills
- Attention to detail
- Quick learning
- Capability to work under any management style including without supervision
- Strong customer service skills
- Professional telephone etiquette
- Excellent customer focus
- Strong professional acumen
- Excellent organizational skills
- Analytical and diligence with the ability to manage multiple queries at one time
- Ability to exhibit patience and empathy and express assurance and confidence
- Advanced knowledge of Microsoft Office Programs
- Excellent written and verbal communication skills
Languages
Spanish
Professional Working
Timeline
Warehouse Associate
Amazon Distribution Center
12.2020 - Current
Customer Service Representative
Maximus
02.2019 - 12.2020
Child and Youth Program Assistant
Fort Drum (Army Base)
06.2018 - 11.2018
Assistant Instructor
Hillsborough County Public Schools
08.2013 - 12.2017
College Credit Certificate - Health Administration
Hillsborough Community College
High School Diploma -
Tampa Bay Technical High School
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