Mariah Cruz
Seffner
Summary
Healthcare professional prepared for this role, bringing valuable experience in clinical settings. Known for improving patient care processes and supporting medical staff effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in patient communication and medical procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant Instructor
Suncoast Career Academy
08.2024 - Current
- Mentored numerous students who successfully completed certification exams on their first attempt, leading to a higher program pass rate.
- Maintained detailed records of student attendance, participation, and performance for accurate evaluation and feedback purposes.
- Administered regular quizzes and exams to evaluate student progress, providing constructive feedback on areas of improvement or reinforcing successful performance.
- Collaborated with other instructors to ensure consistency in teaching methods and alignment of course objectives across all sections.
Lead Medical Assistant
Suncoast Community Health Centers
04.2019 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Document Management Technician
Suncoast Community Health Centers
12.2017 - 02.2019
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
Packer Associate
Amazon
08.2017 - 12.2017
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Retail Sales Associate
Burlington Coat Factory Department Store
08.2016 - 08.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Medical Assistant Technician - Healthcare
Florida Career College
Tampa, FL05-2019
High School Diploma -
Brandon High School
Brandon, FL03-2016
Skills
- Patient care techniques
- HIPAA compliance
- Student engagement
- Electronic charting
- Laboratory techniques
- Specimen processing
- Lab equipment maintenance
- Pre-authorizations
- Insurance verification
- Medical terminology
- Vital signs monitoring
- Immunization administration
Certification
- Basic Life Support (BLS) - American Heart Association.
- National Registered Certified Medical Assistant (NRCMA), Certification #: 218719 - NAHP
- OSHA and Bloodborne Pathogens
- eClincalWorks
- HIPPA
Timeline
Medical Assistant Instructor
Suncoast Career Academy
08.2024 - Current
Lead Medical Assistant
Suncoast Community Health Centers
04.2019 - Current
Document Management Technician
Suncoast Community Health Centers
12.2017 - 02.2019
Packer Associate
Amazon
08.2017 - 12.2017
Retail Sales Associate
Burlington Coat Factory Department Store
08.2016 - 08.2017
- Basic Life Support (BLS) - American Heart Association.
- National Registered Certified Medical Assistant (NRCMA), Certification #: 218719 - NAHP
- OSHA and Bloodborne Pathogens
- eClincalWorks
- HIPPA
Medical Assistant Technician - Healthcare
Florida Career College
High School Diploma -
Brandon High School
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