MARIAH CURTIS
Madison,AL
Summary
Recent graduate with an A.A.S. Degree in Business Administration with certification in medical billing. Demonstrated success in enhancing customer satisfaction and optimizing operational processes. Strong communication, problem-solving, and organizational skills ready for application in dynamic business environments.
Overview
7
7
years of professional experience
Work History
Associate
Panera Bread
Huntsville, AL
10.2023 - 01.2024
- Implemented rapid bussing, enhancing seating by 15% during busy hours.
- Accelerated customer service by integrating active listening techniques into greetings, resulting in 95% of customers feeling valued and heard.
- Processed 150+ transactions daily with perfect cash accuracy.
Customer Service Representative
O'Neal Steel
Homewood, AL
02.2022 - 03.2022
- Streamlined document handling, cutting processing time by 30%.
- Provided top-tier technical support, earning highest customer satisfaction.
- Implemented effective customer briefing on popular services.
- Enhanced organizational efficiency through improved document systems.
- Facilitated effective communication by managing 30-40 calls daily, enhancing departmental efficiency and improving customer response times.
Fulfillment Associate
Lowe's Home Improvement
Homewood, AL
08.2021 - 12.2021
- Managed deliveries, ensuring precise product storage and retrieval for seamless operations.
- Executed work orders, maintaining accurate database records to support inventory management.
- Enhanced inventory processes, significantly boosting operational efficiency and accuracy.
- Resolved logistical issues, improving delivery accuracy and customer satisfaction.
- Collaborated with team to streamline fulfillment operations, driving measurable improvements.
Customer Service Representative
Oakwood University
Huntsville, AL
01.2020 - 04.2020
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.
- Greeted visitors or callers and handled their inquiries, and directed them to the appropriate persons according to their needs.
- Created, maintained, and entered information into databases.
- Used computers for various applications, such as database management or word processing.
- Operated office equipment, such as fax machines, copiers, or phone systems, and arranged for repairs when equipment malfunctioned.
- Scanned documents into the computer.
Cashier, Server
People Ready Temporary Staffing Agency
Huntsville, AL
02.2019 - 12.2019
- Processed transactions, boosting checkout speed and accuracy for enhanced customer experience.
- Assisted 100+ customers daily, driving satisfaction and repeat business.
- Organized work areas, maintaining a clean and welcoming environment.
- Stocked shelves, optimizing product availability and inventory management.
- Served meals at events, ensuring smooth banquet operations.
Leasing Agent/ Porter
The Park at Bellingham
Huntsville, AL
11.2018 - 02.2019
- Managed 5,000 monthly referrals, earning positive client feedback.
- Educated clients on real estate market trends and addressed inquiries.
- Built and maintained a large client base by fulfilling their needs.
- Delivered outstanding customer service consistently.
- Handled sensitive eviction documents with care.
- Ensured cleanliness of apartment complex.
Medical Receptionist
Zoe Medical Care
Huntsville, AL
05.2017 - 08.2018
- Answered telephones, took messages, and greeted patients.
- Checked patients in and out and collected payments.
- Collected patient copays and balances.
- Scheduled, rescheduled, and verified patient appointments; scheduled appointments with secondary care providers.
- Used EMR software to manage patient records and files; reinforced and upheld patient confidentiality as required by HIPAA and clinic policy.
- Organized and maintained a clean, efficient, and confidential work area.
Education
A.A.S. - Business Administration Office Management
Calhoun Community College
Huntsville, AL05.2025
STC - Medical Billing Specialist
Calhoun Community College
Huntsville, AL05.2025
Skills
Administrative and office skills
- Appointment scheduling, data entry, documentation review, Microsoft Office Suite, Outlook Calendar
Medical office skills
- EMR (eClinicalWorks), patient intake, HIPAA compliance, medical billing, and coding (ICD-10)
Customer service and communication
- Multi-line phone systems, customer support, call management, and interpersonal communication
Technical skills
- QuickBooks, Adobe Acrobat, CRM systems, Windows OS
Willing To Relocate
- Huntsville, AL
- Madison, AL
Timeline
Associate
Panera Bread
10.2023 - 01.2024
Customer Service Representative
O'Neal Steel
02.2022 - 03.2022
Fulfillment Associate
Lowe's Home Improvement
08.2021 - 12.2021
Customer Service Representative
Oakwood University
01.2020 - 04.2020
Cashier, Server
People Ready Temporary Staffing Agency
02.2019 - 12.2019
Leasing Agent/ Porter
The Park at Bellingham
11.2018 - 02.2019
Medical Receptionist
Zoe Medical Care
05.2017 - 08.2018
A.A.S. - Business Administration Office Management
Calhoun Community College
STC - Medical Billing Specialist
Calhoun Community College