Mariah Da Costa
Yuma,AZ
Overview
4
4
years of professional experience
Work History
Cashier
Frys Food Store 699
08.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns and escalated major issues to supervisor.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
Kennel Technician
Yuma Pet Hotel
06.2022 - 07.2024
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animals and completed examinations to identify illnesses and injuries.
- Performed basic wound care and other medical aid to the animals.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Cleaned and maintained kennel areas for optimized hygiene, including cages and yards.
- Gave customers a tour of the facility, answered concerns, and provided recommendations for their pets.
- Logged and updated charts on kennel cleaning, animal behaviors, and feeding for business organization.
- Answered incoming phone calls and created appointments for customers while multitasking.
E-Commerce Personal Shopper
Frys Food Store 699
07.2021 - 06.2022
- Consistently met deadlines to provide a fast and efficient experience for customers.
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with customers.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Loaded and unloaded items onto trolleys and helped organize groceries in their vehicles.
- Kept track and picked items for multiple orders at once while maintaining a high level of accuracy and quickness.
Education
High School Diploma -
Sweetwater High School
National City, CASkills
- Refund handling
- Payment processing
- Basic math
- Strong customer service
- Adaptability and flexibility
- Product knowledge
- Multitasking and organization
- Time management
- Record keeping
- Active listening
- Problem solving
- Team collaboration
Timeline
Cashier
Frys Food Store 699
08.2024 - Current
Kennel Technician
Yuma Pet Hotel
06.2022 - 07.2024
E-Commerce Personal Shopper
Frys Food Store 699
07.2021 - 06.2022
High School Diploma -
Sweetwater High School