Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mariah Davis

Middletown,DE

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Delivery Associate

Amazon
04.2023 - Current
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

Customer Service Representative/Scheduler

TEKON LLC
11.2022 - 04.2023
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Handled complaints and questions, and re-directed calls to other team members.

Call Taker/Dispatcher

AAA Club Alliance
01.2022 - 11.2022
  • Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
  • Utilized GPS technology to accurately locate stranded motorists for faster response times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.

Reservationist/Dispatcher

Metropolitan Limousine
04.2019 - 11.2021
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Generated and reported performance metrics to management to inform decision-making.
  • Resolved various issues and discrepancies for customers.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Handled billing information over phone.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Education

Some College -

Clark Atlanta University

High School Diploma -

Middletown High School
Middletown, DE
05.2015

Skills

  • Customer Service
  • Data Entry
  • Critical Thinking
  • Problem-Solving
  • Phone and Email Etiquette
  • MS Office
  • Typing Speed

Certification

  • PT - Phlebotomy Technician

Timeline

Delivery Associate

Amazon
04.2023 - Current

Customer Service Representative/Scheduler

TEKON LLC
11.2022 - 04.2023

Call Taker/Dispatcher

AAA Club Alliance
01.2022 - 11.2022

Reservationist/Dispatcher

Metropolitan Limousine
04.2019 - 11.2021

Some College -

Clark Atlanta University

High School Diploma -

Middletown High School

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Mariah Davis