Summary
Overview
Work History
Education
Skills
Timeline
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Mariah De La Cerda

Harwood Heights,IL

Summary

Adept at fostering positive customer experiences, I excelled in a fast-paced environment at Starbucks, enhancing customer loyalty through exceptional service and effective problem-solving. Skilled in multitasking and communication, I seamlessly integrated computer skills and teamwork to drive efficiency and productivity, demonstrating adaptability and a calm demeanor under pressure.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
03.2019 - 03.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.

Education

GED -

Wilbur Wright College
02-2016

Skills

  • Exceptional customer service
  • Adaptive and creative
  • Multitasking Abilities
  • Problem-solving abilities
  • Excellent Communication
  • Computer Skills
  • Flexible and Adaptable
  • Calm Under Pressure
  • Customer Service
  • Teamwork and Collaboration

Timeline

Barista

Starbucks
03.2019 - 03.2022

GED -

Wilbur Wright College

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Mariah De La Cerda