Mariah Delosa
New Port Richey,FL
Summary
Driven by a strong work ethic and exceptional communication skills, I excelled at Tijuana Flats and Capital One, enhancing operational efficiency and customer satisfaction. I am a collaborative trainer excited to utilize creativity and strong communication skills. Adept at creating innovative and engaging training materials with keen eye for lasting results. Excellent communication and problem-solving skills with good understanding of adult learning principles, assessment and evaluation. Reliable with relentless work ethic.
Overview
8
8
years of professional experience
Work History
FOH Trainer/Restaurant Shift Lead
Tijuana Flats
08.2017 - Current
- Conducted regular audits of employee performance, providing constructive feedback as needed to ensure optimum service standards were maintained at all times.
- Contributed to increased sales revenue by sharing upselling techniques during FOH training sessions.
- Resolved employee conflicts and verified team compliance with management practices.
- Mentored new employees, providing guidance and support throughout their initial weeks at the company.
- Addressed any concerns or challenges faced by trainees promptly, offering solutions that fostered both personal growth and workplace efficiency.
- Assisted in the development of an employee recognition program that acknowledged outstanding achievements in customer service, teamwork, and overall job performance.
- Developed customized training materials to address the unique needs of each employee, ensuring thorough understanding of their roles and responsibilities.
Assistant General Manager
Tijuana Flats
06.2022 - 04.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Fraud Account Supervisor
Capital One, Fraud
01.2019 - 01.2020
- Led comprehensive account reviews, identifying patterns indicative of fraudulent activity or potential risks.
- Consistently exceeded targets for case resolution times, contributing to overall improvements in departmental efficiency and effectiveness.
- Collaborated with cross-functional teams to develop fraud prevention strategies and policies.
- Facilitated strong interdepartmental cooperation, sharing knowledge and resources to combat fraud across all areas of the organization effectively.
Crew Trainer
Mcdolands
06.2016 - 08.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Gaither High School
Tampa, FL05.2017
Skills
- Exceptional communication
- Food Safety Compliance
- POS System proficiency
- Upselling strategies
- Operational Efficiency
- Guest satisfaction tracking
- Menu development
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Assistant General Manager
Tijuana Flats
06.2022 - 04.2024
Fraud Account Supervisor
Capital One, Fraud
01.2019 - 01.2020
FOH Trainer/Restaurant Shift Lead
Tijuana Flats
08.2017 - Current
Crew Trainer
Mcdolands
06.2016 - 08.2017
High School Diploma -
Gaither High School