Mariah Demi Armendariz
Mesa,AZ
Summary
Customer support representative, utilizing 9+ years of experience in customer service ranging from in person, over the phone and email communication. I am great salvaging a customer as well as keeping a loyal customer happy. I work well with others and love to assist other team members with helping them problem solve and maintain their customers, customer experience. I am passionate about help others and improving the skills I have developed.
Records management professional prepared for this role with extensive experience in maintaining and organizing records. Proven ability to streamline document processes and ensure compliance with regulatory requirements. Known for strong team collaboration and adaptability to changing needs. Expertise in data integrity and confidentiality.
Overview
7
7
years of professional experience
Work History
Enrollment records specialist
BCBSAZ
08.2023 - 02.2024
- Enhanced the efficiency of records management by implementing a digital filing system
- Ensured accurate record keeping by regularly auditing and updating database information
- I communicated efficiently with individuals concerning record information submitted or missing from files
- I worked with renewing company insurance plans as well as setting up new plans for businesses
Central scheduling
07.2022 - 11.2022
- Scheduling coordinator for both Chandler Regional and Mercy Gilbert hospitals
- I work with patients in getting them scheduled for outpatient procedures
- I also work with clinics and doctors offices in getting orders processed so we can get patients scheduled for their procedures
Customer Service Representative
Carvana
08.2021 - 06.2022
- Originally hired for the 'pre sale' position which involves helping customers navigate our inventory and walk them through placing orders on vehicles
- Dealing with their personal information and identity verification, also explained the process since Carvana does not work as a traditional dealership
- Within a month and a half I was bumped up to the 'post sale' position which is the beginning of becoming an Advocate II
- Handle registration, issues with vehicle (cosmetic, mechanical, etc.) returns, reimbursements
Customer Service Representative
Voya Financial
07.2019 - 01.2021
- Work with retirement, investment plans help customer plan out for the future
- Customer Service incoming calls assist customers with 401K questions
- Assist customers with their transactions and understand how their plans work
- Work effectively and efficiently with each individual to provide the best care
Customer Service Representative
Convergent USA
06.2017 - 07.2019
- Customer service in-bound /out-bound call center
- Quality assurance (approx
- 1 year)
- Collections agency
- Help consumers take care of bills
- Help problem solve and worked around their personal issues to take care of balance
- Promoted to Lead Collector
- Responsible for taking care of 20+ representatives in one or more departments
- Taking supervisor calls and making sure customer representatives are comfortable with taking calls and keeping stats where they are supposed to be
- Answering all questions, concerns from representatives and consumers while on the phone
Education
Associate of Arts - Business Management
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05-2017
Skills
- Great communication
- Leadership skills
- Customer service driven
- Cleans professional and courteous
- Fast learner
- Dependable
- People-oriented
- Strong technical skills
- MS Word
- MS Teams
- MS Excel
- Compliance monitoring
- Document scanning
- Electronic filing systems
- Clerical skills
- Appointment scheduling
- Phone answering
- Computer operations
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- HIPAA compliance
- Active listening
- Effective communication
- Troubleshooting abilities
- Verbal and written communication
- Relationship building
- Microsoft Excel
- Patient scheduling
- Computer proficiency
- Team building
- Data entry
- Insurance verification
- Interpersonal skills
- Self motivation
- EMR systems
Timeline
Enrollment records specialist
BCBSAZ
08.2023 - 02.2024
Central scheduling
07.2022 - 11.2022
Customer Service Representative
Carvana
08.2021 - 06.2022
Customer Service Representative
Voya Financial
07.2019 - 01.2021
Customer Service Representative
Convergent USA
06.2017 - 07.2019
Associate of Arts - Business Management
Maricopa Community Colleges, South Mountain Community College
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