Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Mariah Diaz
Harker Heights,TX
Summary
Overview
8
years of professional experience
1
Certification
Work History
KPOT Korean BBQ & Hotpot
Server
2024.01 - Current (8 months)
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Mobilelink USA
Store Manager
2020.01 - 2023.12 (3 years & 11 months)
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Punch Bowl Social - Domain
Server Manager
2018.01 - 2019.12 (1 year & 11 months)
Job overview
- Trained servers on order management, food service quality and how to build rapport with guests.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Craft Republic
Server
2016.01 - 2017.12 (1 year & 11 months)
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Central New Mexico Community College Albuquerque, NM
GED
University Overview
Skills
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- POS Systems
- Food Service Background
- Menu development
- Safe Food Handling
Certification
TABC
Food Handlers Certificate
Timeline
Server
KPOT Korean BBQ & Hotpot
2024.01 - Current (8 months)
Store Manager
Mobilelink USA
2020.01 - 2023.12 (3 years & 11 months)
Server Manager
Punch Bowl Social - Domain
2018.01 - 2019.12 (1 year & 11 months)
Server
Craft Republic
2016.01 - 2017.12 (1 year & 11 months)
Central New Mexico Community College
GED
TABC
Food Handlers Certificate
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