MARIAH DIAZ
HARKER HEIGHTS,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Arise Virtual Solutions Inc. (Carnival)
03.2023 - 12.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Communicated with clients regarding account services, statements, and balances.
Customer Service Representative
Sitel (Direct TV/Comcast)
04.2021 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Arise Virtual Solutions Inc. (Turbotax)
01.2020 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
GED -
Central New Mexico Community College
Albuquerque, NM09.2011
Skills
- Data Entry
- Payment Processing
- First Call resolution
- Documentation And Reporting
- Call center experience
- Goal-Oriented
- Typing Speed 40WPM
- CRM Knowledge
- Order Processing
Timeline
Customer Care Representative
Arise Virtual Solutions Inc. (Carnival)
03.2023 - 12.2024
Customer Service Representative
Sitel (Direct TV/Comcast)
04.2021 - 12.2022
Customer Service Representative
Arise Virtual Solutions Inc. (Turbotax)
01.2020 - 04.2021
GED -
Central New Mexico Community College
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