Mariah Downey
Denver,CO
Summary
Adaptable and dedicated store manager with 4 years of leadership experience and a mission to foster an environment that feels like home for peers, partners, and customers alike. A strong leader who works well under pressure, exudes positivity, leads with empathy, and prioritizes exemplary experience while upholding operational and sales objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager - TLA
Starbucks Coffee Company (Store #11838)
08.2023 - Current
- Builds effective store schedules that meet partner, customer, and business needs
- Manages quarterly training and non-coverage budgets to meet company goals
- Strengthens partner capacity through shoulder-to-shoulder work, deep dive observation, development conversations, and leading with a growth mindset
- Fosters an environment of belonging through communication and collaboration with partners, peers, and customers
- Regularly assesses business trends to grow weekly sales, COSDs, controllable contribution
Assistant Store Manager
Starbucks Coffee Company (Store #26207)
01.2023 - 08.2023
- Creates barista and shift supervisor capability through consistent shoulder-to-shoulder work, in-the-moment coaching, development conversations, and leading by example
- Builds excellent schedules to support both partner and business needs while managing labor budgets on a quarterly basis
- Collaborates with partners and peers to create an enjoyable work environment that supports partner growth and encourages teamwork
- Consistently assesses business trends, patterns, and opportunities through Decision Center, customer feedback, and deep dive observations to manage and grow $65k-$75k weekly sales
Shift Supervisor
Starbucks Coffee Company (#26207, #61117, #23170)
07.2019 - 12.2022
- Creates and executes daily plans by deploying baristas and delegating tasks to support customer and barista needs, store operations, and high-volume sales
- Prioritizes teamwork and exemplifies leadership through barista development
- Maintains a calm and optimistic attitude during peak hours of business to create a positive environment for both partners and customers
- Upholds and ensures correct cash handling procedures
- Enforces health and safety regulations to meet EcoSure and OSHA standards
- Administers inventory and organizational excellence by creating and following product pars, placing sizable daily orders, creating and following schematics, and sourcing any missing product to ensure inventory is replenished to meet customer needs
Barista/Barista Trainer
Starbucks Coffee Company
08.2016 - 07.2019
- Prepared and served handcrafted espresso beverages, teas, brewed coffees, and blended beverages in both café and drive thru settings
- Served over 500 customers daily while prioritizing customer connections, meeting customer needs, and completing orders in an efficient and timely manner
- Consistently maintained and upheld store cleanliness to meet EcoSure and food safety standards
- Mastered and excelled in both POS and DT systems
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ2025
Bachelor of Science - Clinical Psychology
Colorado State University
Fort Collins, CO05.2019
Skills
- Loss Prevention
- Team Development
- Inventory Management
- Cash Management
- Ability to Work Under Pressure
- Adaptability
Accomplishments
- Grew weekly sales from $46k-$60k between Q4'23-Q1'24
- Decreased Peak OTW times by 13 seconds between Q4'23-Q1'24
- Grew revenue by 14.4% between Q4'23-Q1'24
- Grew COSDs by 3.8% between Q4'23-Q1'24
- Increased controllable contribution by 10% from FY'23
- Grew Store Operations score by 15 points between Q4'23-Q1'24
Additional Awards And Recognition
- Partner of the Quarter (Q1, FY'19) - Store #6515, Cheyenne, WY
- Partner of the Quarter (Q3, FY'20) - Store #23170, Fort Collins, CO
- Partner of the Quarter (Q2, FY'22) - Store #61117 Fort Collins, CO
- Barista Championship Competition 2021: District Level Runner-up (District 1076)
Additional Information
Shift Supervisor Trainer
- Led and trained multiple shift supervisors in District 1076, including a SMT (Store Manager in Training)
- Creates and customizes learning plans to adhere to learning styles
- Ensures policies and new skill-sets are retained by observing and assessing learning gaps
- Guides new leaders to grow in their leadership styles
Barista Trainer
- Developed barista capacity by defining, reiterating, and executing roles and routines
- Completed both online modules and hands-on training to familiarize new baristas with their role
- Provided coaching and clear communication to clarify any misunderstandings
- Evaluated and communicated if any further training needed to be completed
- Commuted to train and support new baristas outside of home store (i.e., Laramie, WY, Store #22425)
Certification
Starbucks Coffee Company
- Certified Coffee Master - 2022
Timeline
Store Manager - TLA
Starbucks Coffee Company (Store #11838)
08.2023 - Current
Assistant Store Manager
Starbucks Coffee Company (Store #26207)
01.2023 - 08.2023
Shift Supervisor
Starbucks Coffee Company (#26207, #61117, #23170)
07.2019 - 12.2022
Barista/Barista Trainer
Starbucks Coffee Company
08.2016 - 07.2019
Bachelor of Arts - Psychology
Arizona State University
Bachelor of Science - Clinical Psychology
Colorado State University
Starbucks Coffee Company
- Certified Coffee Master - 2022
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