MARIAH Dragstra
Pipestone,MN
Summary
Goal-driven healthcare administration professional, well-versed in recruiting, training, and managing employees to provide exceptional resident services. Highly organized, and hardworking, with excellent planning and program management skills. known for high productivity and efficient task completion. Possess specialized skills in patient scheduling, medical records management, and insurance verification. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and streamline office operations. Previously licensed in Iowa with Certified Nursing Assistant.
Overview
11
11
years of professional experience
Work History
Office Patient Coordinator
Senior Life Solutions
Pipestone, MN
08.2024 - Current
- Coordinated patient appointments and managed scheduling for efficient clinic operations.
- Communicated with patients regarding insurance benefits and financial responsibilities.
- Maintained patient records in electronic health record systems accurately and securely.
- Ensured compliance with healthcare regulations and maintained confidentiality standards.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Coordinated care for patients, oversaw admission processes and managed patient flows.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
Patient Care Technician
Select Specialty Hospital
Sioux Falls, SD
09.2022 - 08.2024
- Answered patient assistance calls, assessed needs and offered qualified support.
- Monitored, tracked and conveyed Important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping Individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing Integrity and bathing bedbound individuals.
- Assisted in developing training materials for ongoing staff education initiatives.
- Offered Immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Warmly greeted patients and visitors and made each feel welcome.
- Led training sessions for new patient care technicians to ensure competency.
Senior Care Team Manager
Stay Graceful
08.2020 - 07.2022
- As a Senior Care Team manager I assisted the COO with daily functions of the company including, but not limited to payroll, scheduling, audits, and personalized care to our companies amazing clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
Certified Nursing Assistant
Fellowship Village
Inwood, IA
08.2014 - 01.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Collaborated with nursing staff to implement individualized care plans for residents.
- Trained new staff on safety protocols and proper caregiving techniques.
Education
Some College (No Degree) - CNA
NCC
Sheldon, IASheldon, IA
Skills
- Computer proficiency
- Data entry and record keeping
- Patient care coordination
- Prioritization and accuracy
- Analytical and observational skills
- Organizational effectiveness
- Assertive collaboration
- Training facilitator
- Insurance verification
- Scheduling
- Healthcare compliance
- Multitasking
- Creative problem solving
- Medical terminology
Accomplishments
- Lead Preceptor for Select Specialty Hospital
- Nominations for Employee of the Month
References
References available upon request.
Timeline
Office Patient Coordinator
Senior Life Solutions
08.2024 - Current
Patient Care Technician
Select Specialty Hospital
09.2022 - 08.2024
Senior Care Team Manager
Stay Graceful
08.2020 - 07.2022
Certified Nursing Assistant
Fellowship Village
08.2014 - 01.2021
Some College (No Degree) - CNA
NCC
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