Mariah Francis
Frisco
Summary
Independent thinker with expertise in developing training and professional development programs. Proven success in implementing innovative process improvements and fostering collaboration. Specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Strong communication, adaptability, and leadership abilities enhance learning environments and promote growth.
Overview
18
18
years of professional experience
Work History
Instructional Designer – Contractor
NASM
01.2020 - Current
- Partner with subject matter experts to create engaging curriculum to meet course objectives
- Coordinate project deliverables and meet project goals
- Build course content into the LMS
REALTOR
EQUITY REAL ESTATE
01.2019 - 01.2021
- Provide superior customer services, knowledge, and timely service to clients purchasing or selling their home.
- Customer service
- Negotiate deals on behalf of clients
- Manage multiple transactions and projects
Curriculum Development Manager/Instructional Designer
UNIVERSITY OF PHOENIX
01.2013 - 01.2017
- Created targeted professional development courses and provided guidance on course delivery for internal departments and external clients.
- Coordinate all aspects of program and course development
- Develop courses for a variety of learning modalities, including face-to-face, online, self-paced, and corporate training
- Coordinate with leadership on strategic planning and determine new areas of interest
- Set program and course development schedules, budgets, deliverables, and expectations
- Work closely with partner organizations to determine needs and solutions
- Work closely with faculty on course delivery methods
- Measure faculty and student performance
Compliance Project Manager
UNIVERSITY OF PHOENIX
01.2012 - 01.2013
- Ensured all nursing programs were in compliance across multiple state boards of nursing, established and maintained affiliation agreements, created and delivered compliance trainings.
- Negotiated and maintained affiliation agreements between the college, students, campuses, legal department, and outside agencies
- Trained multiple campuses on affiliation agreements and compliance reporting
- Facilitated board of nursing reports for California, Colorado, and Arizona for programmatic accreditation
- Liaison for university staff counsel on agreement and contract negotiations
Academic Affairs Project Manager
UNIVERSITY OF PHOENIX
01.2010 - 01.2012
- Lead on a wide range of projects across curriculum and program development. Also responsible for technology integration, Microsoft SharePoint sites, faculty council, compliance and accreditation reporting.
- Developed undergraduate nursing programs and curriculum
- Developed program and accreditation training for staff and faculty
- Developed an integrated course library for project and program tracking
- Established a workflows system for quality control and process streamlining
Student Records Team Lead
UNIVERSITY OF PHOENIX
01.2007 - 01.2010
- Lead a team of 15 on a variety of projects including new technology implementations, staff training, and process enhancements.
- Team liaison for multiple external departments, nationwide campuses, and students
- Conducted new hire interviews
- Implemented a system for electronic transcript delivery, resulting in significant cost reductions
- Implemented technology for a program workbench to be used across multiple departments
- Developed the Standard Operating Procedures for the Student Records Department
Education
Master of Business Administration -
University of Phoenix
Tempe, AZ09.2013
Bachelor of Science - Human Services/Management
University of Phoenix
Tempe, AZ10.2011
Skills
- Curriculum development
- Learning management systems
- E-learning design
- Assessment design
- Project management
- Stakeholder collaboration
Timeline
Instructional Designer – Contractor
NASM
01.2020 - Current
REALTOR
EQUITY REAL ESTATE
01.2019 - 01.2021
Curriculum Development Manager/Instructional Designer
UNIVERSITY OF PHOENIX
01.2013 - 01.2017
Compliance Project Manager
UNIVERSITY OF PHOENIX
01.2012 - 01.2013
Academic Affairs Project Manager
UNIVERSITY OF PHOENIX
01.2010 - 01.2012
Student Records Team Lead
UNIVERSITY OF PHOENIX
01.2007 - 01.2010
Master of Business Administration -
University of Phoenix
Bachelor of Science - Human Services/Management
University of Phoenix
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