Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Edwards

Mariah Edwards

Galloway,OH

Summary

Motivated and driven administrator with over 5 years of experience in customer service and administration. Seeking a position to effectively utilize skills and experience to contribute to company success.

Overview

3
3
years of professional experience

Work History

HR Assistant

BrightStar Care
10.2023 - Current
  • Respond to inquiries by answering telephone calls, in-person questions and emails.
  • Conduct new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Process employee termination paperwork at direction of supervisory staff.
  • Develop training materials to facilitate consistent onboarding experiences for new hires across departments.
  • Monitor and analyze employee satisfaction survey results.
  • Track various statistics and keep detailed records to support human resources department.
  • Assist with creating employee handbooks and manuals.
  • Study research and trends on best practices in HR field.
  • Efficiently manage personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Develop strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Maintain compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Facilitate open lines of communication between management and staff, fostering a positive work environment.
  • Organize company-wide events for team building purposes, boosting overall morale among employees.

Bank Fraud Specialist

Discover
10.2022 - 06.2023
  • Resolved complex cardmember inquiries regarding a fraud or security related concern
  • Took incoming calls and referrals from other departments, and made outbound calls at times
  • Performed research on customer fraud claims to validate claims, including applicable questioning to determine correct fraud type
  • Performed in depth account review and probed for facts
  • Collected necessary information and completed fraud reports when the customer confirms unauthorized account activity
  • Made outbound calls to verify account activity with the customer
  • Documented all investigative activities

Senior Ambassador

Aclear
12.2021 - 10.2022
  • Drove membership enrollments by engaging travelers and educating them on the benefits of CLEAR, as well as support other team members in reaching their enrollment goals
  • Participated in and lead ongoing training and development
  • Resolved traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed
  • Consistently demonstrated adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification and following documented security protocols
  • Effectively handled minor technical issues
  • Supported Managers in the development of local team

Education

High school - AP Calculus, AP English, AP Calculus

East High
01.2017

Skills

  • Excellent verbal and written skills
  • CRM systems
  • Problem-solving
  • Strong aptitude for learning
  • Organizational skills
  • Training
  • Onboarding
  • Filing
  • Excel

Timeline

HR Assistant

BrightStar Care
10.2023 - Current

Bank Fraud Specialist

Discover
10.2022 - 06.2023

Senior Ambassador

Aclear
12.2021 - 10.2022

High school - AP Calculus, AP English, AP Calculus

East High

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Mariah Edwards