Mariah Eldredge
Dumfries,VA
Summary
Experienced professional with a strong background in collections, customer service, and data entry. Exceptional interpersonal skills and problem-solving abilities. Excel in mediating customer disputes and ensuring timely payment collection. Proven track record in delivering outstanding customer service. Dedicated to providing top-notch support and resolving issues efficiently.
Overview
13
13
years of professional experience
Work History
Patient Financial Services Representative 4
Inova Healthcare
06.2023 - Current
- Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.
- Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.
- Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards.
- Takes direction from management to resolve any issues in addition to providing support, education, and guidance to team members Performs duties, as assigned, in the absence of the supervisor or manager.
- Improved patient satisfaction by providing timely and accurate financial information.
Patient Access Associate Team Lead
Inova Healthcare
04.2022 - 06.2023
- Coaches staff to be proactive in identifying problems and developing/recommending solutions
- Monitors individual and team progress toward meeting goals while giving specific/timely feedback
- Works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities
- Provides information and assistance regarding complimentary services when scheduling problems occur
- Huddles with PAA to go over any updates, drive meaningful team discussions
- Kronos-timekeeping, approve PTO request, creating PAA rotating schedule, Template building/update
- Training new hires, monitoring phone agent display to ensure calls answered timely
- Working in the background on Was
- Calling Insurances companies to verify insurance.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
Patient Access Associate 1
Lorton Station Family Medicine/Inova Healthcare
09.2021 - 04.2022
- The Patient Access Associate is responsible for all aspects of the patient registration process, including verifying the patient identity and selecting the correct patient record, reviewing schedules, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record
- Working independently to complete assignments without close supervision
- Answering the phone at a timely manner, scheduled patient for appointments, checking patient out after their appointments
- Sending telephone encounters to the clinical team
- Checking the schedule daily to make sure patient are scheduled for the right amount of time and with the right provider
- Verifying insurance's using passport or any other website, calling insurance to verify eligibility.
Patient Access Rep I
Sentara Lake Ridge Registration services
09.2020 - 09.2021
- The Patient Access Rep is responsible for all aspects of the patient registration process, including verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record
- During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards
- They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely
- In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara
- They greet patients and families, answer questions, and ensure the patients arrive at the appropriate service area at the right time
- The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms
- Work on epic EMR
- As a patient access rep and admitting with Sentara, we worked in the Emergency Department, Patient Registration
- This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients.
Shift Lead
Taco Bell
09.2019 - 07.2020
- Run shifts with other team members, cash office, count the safe, answer phone calls, drive-thru orders, opening and closing shifts, open and close the store
- Update managers paperwork (for logging food temps, dates, etc.) Verify team members schedules, Used E-Restaurant Program, Serve Safe certified.
Customer Service/Sales
Seacoast Memorials
09.2015 - 12.2019
- Meet personally with walk-in customers, take customer orders, processed payments, CAD program, designing proofs, writing up sales contracts, Monument Cleanings, rubbings of monuments to apply new engravings on the stones, in-home appointments with customers, banking/deposits, check and respond to emails, brief introduction to quick books, schedule appointments for business owner, install markers at the cemetery.
Medical Assistant
Dr. Joseph Nossiff M.D.
06.2011 - 08.2015
- Checked patients in and out, Room patients and obtain vitals, Updated charts and filed, entered information into EMR System (Amazing Charts & CPS) prepare exam room for doctor, perform urinalysis and EKG's, Assist suboxone patients with paperwork and drug tests, Hemoglobin A1C and Glucose testing, assist in pelvic exams and pap smears, observed facial mole removal, observed with sterile fields, check insurance prior to patient visit, applying payment, co-pays and balances, setting up payment plans for patients, cross border insurance referrals, setting up radiology including pre-certs, confirmation phone calls, scheduling and cancelling appointments, ordering supplies and stocking exam rooms, vaccine manager-VOMS, deposit slips and bank runs.
Education
Associate of Science, Medical Assisting -
Hesser College
Portsmouth, NH06.2011
General -
Exeter High School
Exeter, NH06.2002
Skills
- Works well independently and as part of a team
- Able to get along with others
- Strong work ethic; able to perform efficiently under pressure
- Have fun and positive attitude
- Customer Service
Awards
- 2015 First Aid and CPR for the professional rescuer
- WOW congratulation award for excellent customer service
References
- Maria Mead, Co-worker, Inova Health Care, 703-927-7584
- Jenn Thomas, General Manager, Taco Bell, 2319 Lafayette road, Portsmouth, NH, 03801, 603-422-9627
- Lisa Alexandropoulos, Owner, Seacoast Memorial, 3168 Lafayette road, Portsmouth, NH, 03801, 603-944-0133
- Crissy Merrill, Manager, Dr. Joseph Nossiff, MD, 2299 Woodbury Ave, Newington, NH, 03801, 603-866-4781
Timeline
Patient Financial Services Representative 4
Inova Healthcare
06.2023 - Current
Patient Access Associate Team Lead
Inova Healthcare
04.2022 - 06.2023
Patient Access Associate 1
Lorton Station Family Medicine/Inova Healthcare
09.2021 - 04.2022
Patient Access Rep I
Sentara Lake Ridge Registration services
09.2020 - 09.2021
Shift Lead
Taco Bell
09.2019 - 07.2020
Customer Service/Sales
Seacoast Memorials
09.2015 - 12.2019
Medical Assistant
Dr. Joseph Nossiff M.D.
06.2011 - 08.2015
Associate of Science, Medical Assisting -
Hesser College
General -
Exeter High School
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