Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Mariah Ellenburg

Mariah Ellenburg

Lampasas,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Dealership Specialist

All American Chevrolet of Killeen
Killeen, Texas
02.2024 - Current
  • Verified accuracy of title documents for completeness and correctness.
  • Processed applications for new titles, transfers and duplicate titles.
  • Maintained records of all transactions in a computer database.
  • Prepared daily reports to document title activity and sales.
  • Coordinated with other departments to resolve issues related to titling process.
  • Performed data entry of vehicle information into system for registration purposes.
  • Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
  • Handled payments from customers for taxes, registration fees.
  • Scanned documents into electronic filing system according to company procedures.
  • Checked titles against odometer readings to verify accuracy of mileage disclosure statements.
  • Printed copies of documents as needed.
  • Followed up on any outstanding liens or other issues preventing issuance of title.
  • Investigated lost or missing title requests.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Notified supervisor of possible delays and issues.

Personal Banker III

Cadence Bank
Burnet, Texas
08.2023 - 11.2023
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments, and other banking transactions.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Processed loan applications according to established guidelines.
  • Promoted additional bank services through personal contact with customers.
  • Recognized opportunities for cross-selling additional banking products or services.
  • Provided guidance on how best to utilize online banking tools for maximum benefit.
  • Assisted and advised customers on using online and mobile banking systems.
  • Used product knowledge and abilities to execute consumer loans and other services.
  • Entered new account information into computers, and filed related forms and other documents.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Maintained customer data confidentiality while inputting information into the system.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Examined checks for endorsements to verify legality of documents.
  • Identified transaction errors for unbalanced debits and credits.
  • Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
  • Performed daily inspections of ATM machines for proper functioning and appearance.
  • Maintained records of all cash transactions, deposits, withdrawals, and reconciliations.

Personal Banker II

Cadence Bank
Lometa, Texas
01.2023 - 07.2023
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments, and other banking transactions.
  • Balanced currency, coin, and checks in cash drawers at end of shift.
  • Organized cash into bundles, according to denomination, for easy retrieval when needed.
  • Stored excess cash securely in the bank vault after verifying amounts against records.
  • Managed customer accounts, including opening new accounts or updating existing ones as required.
  • Inspected bills for authenticity using counterfeit detection devices, when necessary.
  • Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes, and reported cash discrepancies.
  • Balanced daily cash deposits and vault inventory with a zero error rate.
  • Prepared and securely shipped excess coin and currency to the Federal Reserve Bank or correspondent banks, balanced completed work, and compiled inventory reports.
  • Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
  • Checked identifying numbers or seals on bags of deposits and change shipments against receipts accompanying each bag or against listing delivered for bags, boxes, or containers.
  • Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks, and customers.
  • Reconciled branch vaults, balanced cash drawers, and followed company cash control guidelines and procedures to protect customer and employer assets.
  • Maintained and monitored coin and currency levels in bank vault, and verified coin and currency sums received from branches, correspondent banks, customers, and tellers.

Lead Customer Service Representative

Metal Sales Manufacturing Corporation
Temple, Texas
12.2020 - 09.2021
  • Organized, coordinated and conducted interviews with hiring managers and potential candidates.
  • Train all new customer service representatives.
  • Review all orders placed by other customer service representatives for accuracy before releasing to the warehouse for production.
  • Provided guidance and support to customer service representatives.
  • Monitored team performance and provided feedback for improvement.
  • Maintained up-to-date knowledge of company products and services.
  • Handled inquiries from customers regarding product information or services offered.
  • Coordinated with other departments to ensure a smooth workflow across all channels of communication.
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
  • Responded to emails and phone calls from customers regarding order inquiries.
  • Communicated with vendors to ensure timely delivery of products.
  • Generated invoices for each order placed by customers.
  • Collaborated with sales team members on special promotions or discounts for customers.
  • Trained new employees on how to use the order entry software correctly.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.

Customer Service Representative

Metal Sales Manufacturing Corporation
Temple, TX
10.2018 - 11.2020
  • Received and entered orders into computer system accurately.
  • Answered customers' questions about products, prices, and availability.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Answered inbound calls, chats, and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Generated invoices for each order placed by customers.
  • Checked inventory levels regularly to ensure sufficient stock availability for orders.
  • Coordinated with warehouse staff to ensure timely delivery of products.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.

Administrative Assistant/Inventory Coordinator

Metal Sales Manufacturing Corporation
Temple, TX
10.2016 - 09.2018
  • Managed incoming calls, while providing information or transferring callers to appropriate personnel.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel, or other similar programs.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Assisted with purging inactive files following retention schedules set forth by department policies.
  • Conducted regular physical inventories and reconciled them with computer-generated reports.
  • Coordinated cycle counts to verify accuracy of inventory records.
  • Identified discrepancies between actual stock and computer-generated reports.
  • Reviewed purchase orders against invoices to ensure items were received correctly.
  • Researched alternative sources for materials when necessary due to backorders or shortages.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Participated in physical inventory counts to keep information accurate and current.
  • Entered information into the system to update status reports.
  • Inspected incoming materials for damage.

Education

High School Diploma -

Lampasas High School
Lampasas, TX
05-2009

Skills

  • Teamwork and Collaboration
  • Problem-solving abilities
  • Multitasking
  • In-Depth Research
  • Excellent Communication
  • Continuous Improvement
  • Written Communication
  • Reliability
  • Time Management
  • Adaptability and Flexibility

Timeline

Dealership Specialist

All American Chevrolet of Killeen
02.2024 - Current

Personal Banker III

Cadence Bank
08.2023 - 11.2023

Personal Banker II

Cadence Bank
01.2023 - 07.2023

Lead Customer Service Representative

Metal Sales Manufacturing Corporation
12.2020 - 09.2021

Customer Service Representative

Metal Sales Manufacturing Corporation
10.2018 - 11.2020

Administrative Assistant/Inventory Coordinator

Metal Sales Manufacturing Corporation
10.2016 - 09.2018

High School Diploma -

Lampasas High School

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