Mariah Ellis
Oklahoma City,OK
Summary
Aspiring healthcare professional with mild background in surgical assistance and maintaining sterile environments. Capable of supporting surgical teams effectively and ensuring smooth procedures. Known for collaboration and adaptability in dynamic clinical settings. Proficient in sterile techniques and patient care, with focus on team success and patient outcomes. Attentive to customers needs and concerns.
Overview
5
5
years of professional experience
Work History
Front End Manager
HAC. Inc.
10.2023 - Current
- Led front-end operations, enhancing customer experience through effective team management and training.
- Streamlined inventory processes, improving product availability and reducing stock discrepancies.
- Collaborated with cross-functional teams to align front-end strategies with overall business goals.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Customer Service Representative
TTEC
04.2023 - 08.2023
- Maintained up-to-date knowledge of product offerings to provide accurate information to clients.
- Facilitated conflict resolution by employing strong interpersonal skills and empathy towards customers.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed and documented customer interactions using CRM software to ensure accurate records.
CSR CLAIM AGENT
ACT Advanced Technologies
06.2022 - 03.2023
- Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as action taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel cards, and obtain details of complaints.
Server/Hostess
IHOP
10.2021 - 04.2022
- Greet guests and provide menus with any other accommodations.
- Answered telephone calls and responded to inquiries or transfer calls.
- Operate cash registers to accept payments for food and beverage.
Server/Hostess
IHOP
10.2021 - 04.2022
- Greet guests and provide menus with any other accommodations.
- Answered telephone calls and responded to inquiries or transfer calls.
- Operate cash registers to accept payments for food and beverage.
Cashier
Dollar Tree
10.2020 - 02.2021
- Greet customers entering the establishment.
- Help customers find the location of products.
- Answer customers' questions, and provide information on procedures or policies.
- Receive payments by cash, check, vouchers, credit cards or automatic debits.
Cashier
Dollar Tree
10.2020 - 02.2021
- Greet customers entering the establishment.
- Help customers find the location of products.
- Answer customers' questions, and provide information on procedures or policies.
- Receive payments by cash, check, vouchers, credit cards or automatic debits.
Education
HS Diploma -
Eisenhower High School
Lawton, OK05.2017
Certified Surgical Technology
Central Oklahoma College
Oklahoma City, OK05-2026
Skills
- Active listening/learning
- Operating system software
- Critical thinking
- Word processing software
- Point of sale (POS) software
- Time Management
- Reading Comprehension
- Customer service
- Employee supervision
- Workflow optimization
- Cash handling
- Documentation
Timeline
Front End Manager
HAC. Inc.
10.2023 - Current
Customer Service Representative
TTEC
04.2023 - 08.2023
CSR CLAIM AGENT
ACT Advanced Technologies
06.2022 - 03.2023
Server/Hostess
IHOP
10.2021 - 04.2022
Server/Hostess
IHOP
10.2021 - 04.2022
Cashier
Dollar Tree
10.2020 - 02.2021
Cashier
Dollar Tree
10.2020 - 02.2021
HS Diploma -
Eisenhower High School
Certified Surgical Technology
Central Oklahoma College
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