Mariah Erickson
Brainerd
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. I have been dancing 16 years. Background includes dance performance, recital planning, performance management and classroom instruction. Passionate about instilling a love of dance in children, as well as techniques and strength for long-term benefits. As well as dancing on the high school dance team which takes a lot of time management and dedication. Motivating and engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Dance Instructor
Just For Kix
Moorhead, MN
04.2024 - Current
- Assisted with coordination and administration of complete dance program.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Met needs of different students by adapting teaching materials and methods.
- Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Established strong rapport among peers by actively participating in staff meetings and contributing valuable insights towards program development.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
Patient Access Representative
Essentia Health-Fargo
Fargo, ND
10.2022 - Current
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Trained new staff on hospital processes and procedures.
- Greeted and assisted patients with check-in procedures.
- Provided fast and efficient care
- Able to multitask well, per working in the Emergency Department
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Access Representative
Essentia Health
Brainerd, MN
05.2022 - 09.2022
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Learned and understand the ins and outs of the EPIC system
Waitress
Dock 77
Brainerd MN
05.2021 - 08.2021
- Handled cash and credit card transactions and balanced cash drawer at the end of each shift.
- Worked as part of a team to keep the dining room clean and organized during busy hours.
- Waitressing often requires being able to work varying shifts, weekends, and holidays
- Trained new servers on customer service, cash handling, and menu knowledge
- Able to multitask in a busy environment
- Strong communication between coworkers, management, and customers
- Contributed to the team effort by completing side work and other tasks as needed
- Provided friendly, efficient service to customers while maintaining a clean and organized dining room
Family Nanny
Mother Of Children
Brainerd, MN
06.2017 - 08.2020
- Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Drove children to dance, cheer, and sports practices.
- Engaged with children on individual basis to build positive relationships.
Dance Instructor
Just For Kix
Brainerd
07.2016 - 08.2020
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Facilitated workshops for advanced dancers, refining technique and enhancing overall performance quality.
- Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
- Regularly evaluated student progress through assessments, adjusting teaching methods accordingly for optimal results.
- Planned routines for recitals and performances.
- Utilized different styles of teaching to accommodate students of all capabilities.
Education
Bachelors - Business Administration
North Dakota State University
Fargo, ND12.2024
High School Diploma -
Brainerd Senior High School
Brainerd, MN05.2020
Skills
- Instructional Techniques
- Posture understanding
- Safety awareness
- Organization
- Choreography expertise
- Positive Reinforcement
- Competition Preparation
- Training Coordination
- Insurance Verification
- Registration management
- Relationship Building
- Team Leadership
- Patient Registration
- Healthcare systems navigation
Timeline
Dance Instructor
Just For Kix
04.2024 - Current
Patient Access Representative
Essentia Health-Fargo
10.2022 - Current
Patient Access Representative
Essentia Health
05.2022 - 09.2022
Waitress
Dock 77
05.2021 - 08.2021
Family Nanny
Mother Of Children
06.2017 - 08.2020
Dance Instructor
Just For Kix
07.2016 - 08.2020
Bachelors - Business Administration
North Dakota State University
High School Diploma -
Brainerd Senior High School