Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Evans

Augusta,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Bank Customer Service Agent

Teleperformance USA
09.2021 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Tracked customer service cases and updated service software with customer information.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.

Shift Supervisor

Little Caesars Pizza
10.2018 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Applied security, safety and loss prevention strategies during shifts.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Documented daily production and materials usage in [Software] to track data.
  • Delivered successful training to more than [Number] employees during tenure, educating on successful work processes and productivity strategies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Developed job assignments for [Type] team, planned production schedules and strengthened organization of task flows.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Campus Ambassador

Aiken Technical College
08.2018 - 05.2021
  • Supported campus events to increase student engagement and promote campus-wide initiatives.
  • Collaborated with student and faculty teams to develop strategies for student outreach.
  • Promoted mission, vision and culture of school to prospective students to increase enrollment.
  • Utilized websites and social media to promote campus life, events and opportunities.
  • Organized private and public events on campus for college community.
  • Recruited and incentivized students to volunteer for campus initiative events.
  • Hosted programs to connect students with non-student neighbors.
  • Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
  • Managed media relations for organizations to produce successful results.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
  • Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.

Sales Associate

Champs Sports
10.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Front Desk Receptionist

Boys And Girls Club CSRA
06.2019 - 02.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Education

Bachelor of Arts - Biology

Paine College
Augusta, GA
12.2025

Associate of Arts - Biology

Aiken Technical College
Graniteville, SC
05.2022

High School Diploma -

North Augusta High School
North Augusta, SC
06.2018

Skills

  • Call Control
  • Case Management
  • Information Verification
  • Microsoft Office Suite Proficiency
  • Information Updates
  • Call Flow Maximization
  • Problem Resolution
  • Empathetic and Genuine
  • Billing Inquiries
  • Documentation and Reporting
  • Outstanding Communication Skills
  • Customer Complaint Resolution
  • Inbound Customer Service
  • File Management
  • Account Management
  • Needs Assessment
  • Returns Processing
  • Service-Oriented Self-Starter
  • Database Research
  • Correspondence Composition
  • Order Placement
  • Customer Service
  • Exemplary Work Ethic
  • Upselling
  • Customer Relationship Management (CRM)
  • Inbound Call Management
  • CRM Software
  • Delivery Tracking
  • Customer Relations

Timeline

Bank Customer Service Agent

Teleperformance USA
09.2021 - 08.2023

Sales Associate

Champs Sports
10.2020 - 02.2021

Front Desk Receptionist

Boys And Girls Club CSRA
06.2019 - 02.2020

Shift Supervisor

Little Caesars Pizza
10.2018 - 08.2021

Campus Ambassador

Aiken Technical College
08.2018 - 05.2021

Bachelor of Arts - Biology

Paine College

Associate of Arts - Biology

Aiken Technical College

High School Diploma -

North Augusta High School
Mariah Evans