Mariah Ewald
Support Management
Gepp,Ar
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Chat Support Representative
Accenture
Remote, AR
12.2022 - 06.2023
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Trained new team members on live chat procedures and customer service protocols.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Researched customer inquiries to provide accurate and up-to-date information.
- Monitored customer conversations and provided timely, knowledgeable assistance.
Advisor/T2 Supervisor
Apple
Remote, AR
04.2017 - 12.2022
- Setting goals for performance and deadlines in ways that comply with company’s plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- CSR
- Sykes answering customer questions, providing information about products/services, and assisting with easy troubleshooting issues
- Student, Working towards completing degrees to benefit my future and the company
- I career with by acquiring skills that can help in day to day lives along with professional atmospheres
- Monitored customer service operations to confirm compliance with quality standards.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Anticipated responses and prepared clear and articulate answers.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Improved processes by recommending operational changes.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Gathered, organized and input information into digital database.
CSR
SYKES
Remote, AR
01.2013 - 03.2014
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associates - Business Management
University of phoenix
12.2020 - 6 2022
High school diploma - General Studies
Challenger high school
01.2000 - 01.2004
Skills
Interpersonal skills
Timeline
Chat Support Representative
Accenture
12.2022 - 06.2023
Associates - Business Management
University of phoenix
12.2020 - 6 2022
Advisor/T2 Supervisor
Apple
04.2017 - 12.2022
CSR
SYKES
01.2013 - 03.2014
High school diploma - General Studies
Challenger high school
01.2000 - 01.2004