Mariah Faoro

Processed insurance claims and ensured accurate documentation for timely reimbursement

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and explaining coverage details

• Provided exceptional customer support via phone, email, and chat channels to resolve inquiries and issues

• Contributed positively to team morale by actively participating in team meetings, sharing insights from customer interactions, and offering suggestions for process improvements

• Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
• Provided exceptional customer service to customers with inquiries, complaints and requests.
• Participated in training sessions to stay abreast in bringing on a new system to replace an old one right after graduating from training
• Assisted customers with their payments on accounts up to 60 days past due

• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Disbursed cash and checks accurately while maintaining security of cash drawers.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Assisted customers in making payments on accounts and setting up payment plans.
• Upheld strict quality control policies and procedures during customer interactions.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Reviewed account and service histories to identify trends and issues.
• Recommended improvements to products and services to mitigate complaints.
• Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
• Follow all Iowa Utility Board rules and regulations to avoid complaints, possible lawsuites and to maintain safety to all our customers.

• Maintained daily living standards by assisting clients with personal hygiene needs.
• Provided clients with emotional support and companionship.
• Assisted with meal planning to meet nutritional plans.
• Performed linen washing, dishwashing, vacuuming, dusting and mopping.
• Assisted in meal prep and medication dispensing if needed.
• Kept records of each individual child, including meals served, bathroom habits, disciplinary issues, and medications administered.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.

• Maintained accuracy while handling payments, giving change and printing receipts to customers.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Stocked server areas with supplies before, during and after shifts.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Minimized customer wait times by taking and filling large volume of orders each day.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.