Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
911 Call Taker
Jefferson Parish Sheriff's Office
Gretna, LA
08.2023 - Current
Verified that proper protocols were followed during dispatch process.
Handled confidential information responsibly according to established guidelines.
Provided pre-arrival instructions to callers in need of medical, fire, or police assistance.
Responded quickly and calmly during high stress situations.
Gathered pertinent information from the caller including location, type of emergency, and any other necessary details.
Receptionist
Pelican State Outpatient Center
New Orleans, LA
09.2022 - 08.2023
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Greeted visitors and provided them with assistance.
Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Maintained an organized filing system of confidential client information in accordance with company policy.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
PATIENT ACCESS REPRESENTATIVE
LCMC
NEW ORLEANS
01.2022 - 08.2022
Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Answered phones promptly in a professional manner.
Collected co-pays and other payments from patients at time of service.
Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Resolved discrepancies between hospital systems and third party payers.
Assisted with scheduling outpatient appointments.
PERSONAL ASSISTANT & RECEPTIONIST
SALON III
NEW ORLEANS
01.2021 - 01.2022
Analyzed, documented, and stocked all business inventory
Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Managed office supplies inventory and placed orders when necessary.
Performed calendar management and scheduling of appointments for the executive.
Greeted visitors in a professional manner and provided assistance with inquiries.
SALES ASSOCIATE
Steve Madden
Metairie, LA
08.2020 - 01.2021
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Attended weekly team meetings to review performance goals and objectives.
Greeted customers and provided exceptional customer service.
Handled customer complaints in a professional manner.
Conducted inventories on a regular basis to track stock levels.
Server
Las Maracas
NEW ORLEANS, LA
08.2019 - 08.2020
Greeted customers with a positive, up-beat attitude
Sanitation was a top priority, for every table section and for BOH duties.
Ability to multi-task and manage multiple tables at once
Take customers concerns/complaints seriously, made sure they were resolved in a timely manner
Education
Cosmetology - Cosmetology Education
PAUL MITCHELL
New Orleans, LA
11-2019
High School Diploma -
Hahnville High School
Boutte, LA
05-2015
Skills
Information Gathering
Active Listening
Problem-Solving
Works Well Under Pressure
Information Gathering and Relay
Critical Thinking
Timeline
911 Call Taker
Jefferson Parish Sheriff's Office
08.2023 - Current
Receptionist
Pelican State Outpatient Center
09.2022 - 08.2023
PATIENT ACCESS REPRESENTATIVE
LCMC
01.2022 - 08.2022
PERSONAL ASSISTANT & RECEPTIONIST
SALON III
01.2021 - 01.2022
SALES ASSOCIATE
Steve Madden
08.2020 - 01.2021
Server
Las Maracas
08.2019 - 08.2020
Cosmetology - Cosmetology Education
PAUL MITCHELL
High School Diploma -
Hahnville High School
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