Mariah Fernalld
Folsom,CA
Summary
Experienced and hardworking individual with a strong background in communication and multitasking, developed through my work in the service and hospitality industry. I pay great attention to detail and enjoy building and maintaining professional relationships. Having recently completed my education at Folsom Lake College, I am now pursuing a career in general ultrasound to fulfill my passion for healthcare and desire to help others.
Overview
8
8
years of professional experience
Work History
Server/Barista
Bella Bru Cafe
01.2022 - Current
- Greeted customers upon arrival and accurately recorded orders, provided recommendations, and prepared food & beverages to enhance their experience
- Provided assistance with phone inquiries, cleanliness, restocking supplies, and addressing customer concerns to maintain customer satisfaction
Receptionist
Farmers Insurance
10.2020 - 12.2021
- Handled all incoming calls regarding coverages, policy changes, transfers, claims, submissions, and billing inquiries, coordinating with the Agency to fulfill requests
- Built professional relationships with policyholders through active listening and clear communication to improve customer experience
- Performed administrative tasks such as processing mail, filing, scanning, and balancing daily cash reports to ensure accurate transactions
Sales Receptionist
Carmonas Appliance Center
06.2019 - 10.2020
- Assisted customers in locating products, product selection, placing orders, and understanding the quality and features of appliances
- Maintained a well-organized and fully stocked sales floor
- Handled multi-line phones inquiries related to customer support, deliveries, stock availability, and payments
Customer Service
Five Guys Burgers & Fries
10.2018 - 06.2019
- Performed key restaurant duties, including morning prep, operating the cash register, grilling, and maintaining the lobby
- Provided high quality customer service in a fast-paced, high-volume environment
- Communicated effectively with coworkers and management to ensure smooth operations
Hostess
Humble Joes Restaurant
06.2017 - 10.2018
- Greeted and seated guests with a positive, friendly attitude and ensured smooth service flow
- Assisted with side work, including stocking, cleaning, balancing the register, and preparing silverware
- Anticipated and responded to customer needs to ensure a high quality dining experience
Education
Associate of Science - Allied Health
Folsom Lake College
Folsom, CA12-2025
Skills
- Strong communication
- Analytical Skills
- Organization
- Computer proficiency
- Active Listening
- Multitasking
- Time Management
- Attention to Detail
Timeline
Server/Barista
Bella Bru Cafe
01.2022 - Current
Receptionist
Farmers Insurance
10.2020 - 12.2021
Sales Receptionist
Carmonas Appliance Center
06.2019 - 10.2020
Customer Service
Five Guys Burgers & Fries
10.2018 - 06.2019
Hostess
Humble Joes Restaurant
06.2017 - 10.2018
Associate of Science - Allied Health
Folsom Lake College
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