Mariah Fields
Castalia,OH
Summary
Dynamic and results-driven Sales Associate at Five Below, recognized for exceeding sales goals through exceptional product knowledge and problem-solving skills. Proven ability to enhance customer satisfaction and engagement, while maintaining a clean and organized retail environment. Reliable and punctual, consistently delivering outstanding service that drives referrals and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Sawmill Creek Resort (proudly Serve Starbucks)
06.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Sales Associate
Five Below
05.2021 - 05.2025
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Waitress
The Pressbox
09.2022 - 08.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor Of Nursing - Nursing
Muskingum University
New Concord, OHHigh School Diploma -
Margaretta High School
Castalia06.2023
Skills
- Product sales
- Retail store operations
- Friendly and outgoing
- Exceeds sales goals
- Cash register operation
- Cleaning techniques
- Reliable and punctual
- Problem-solving
- Time management
- Attention to detail
- Opening and closing duties
- Cleanliness
- Order taking
- Espresso machine operation
- Safe food handling
- Beverage preparation
- POS systems
- Food preparation
- Coffee machinery
Certification
BLS CPR certification
Education
true
Timeline
Barista
Sawmill Creek Resort (proudly Serve Starbucks)
06.2025 - Current
Waitress
The Pressbox
09.2022 - 08.2023
Sales Associate
Five Below
05.2021 - 05.2025
Bachelor Of Nursing - Nursing
Muskingum University
High School Diploma -
Margaretta High School
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