Mariah Flores
Glendale Heights,IL
Summary
Friendly, loyal, honest, hardworking experienced Cerologist dedicated to providing exceptional services and making clients feel comfortable, safe and beautiful. I am looking to work for someone who is personable and makes work enjoyable.
Overview
15
15
years of professional experience
Work History
Cerologist
Waxing the City
Oakbrook Terrace, Illinois
02.2023 - Current
- Responded to customer inquiries by phone, email, and in person.
- Kept work stations clean and sanitized.
- Provided personalized care to make clients feel comfortable.
- Educated clients about skin care regimens that would enhance their overall appearance.
- Suggested additional services or retail items based on client's needs.
- Operated cash registers to receive payments from patrons.
- Scheduled appointments for returning customers as well as new ones.
- Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
- Assisted in maintaining inventory of products used for waxing services.
- Greeted customers and provided excellent customer service.
- Provided aftercare instructions to ensure client satisfaction with treatment results.
- Ensured that all work areas were kept clean and tidy at all times.
- Developed positive relationships with clients to encourage repeat business.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed household errands and other essential duties.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Sales Department Assistant
Menards
Glendale Heights, Illinois
03.2015 - 11.2020
- Maintained inventory of office supplies and placed orders when necessary.
- Participated in regular meetings with sales team members to discuss goals and objectives.
- Monitored inventory levels of products sold by the company to ensure adequate stock levels were maintained at all times.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Researched competitive pricing strategies and adjusted prices accordingly to maximize profits.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Trained new employees on company policies, procedures and safety guidelines related to the Paint Department operations.
- Placed special orders or called other stores to find desired items.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted customers with selecting the right paint, supplies and tools for their projects.
- Mixed custom colors to match customer needs using a computerized color matching system.
- Cleaned up spills promptly using appropriate cleaning agents and equipment.
- Stocked shelves and supplies and organized displays
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
Invoice Clerk
Shemin Nurseries
Addison, Illinois
08.2015 - 01.2016
- Answered customer questions to maintain high satisfaction levels.
- Developed strong professional rapport with vendors and clients.
- Learn all types of plants
- Enter sales data into system
- Inventory reports
- Complete sales
Assistant Manager
Lids Hat World
Bloomingdale, Illinois
01.2012 - 08.2015
- Interviewed prospective employees and provided input on hiring decisions.
- Proposed or approved modifications to project plans.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Executed all merchandising directives accurately according to planograms.
- Inspected overall audit reports.
Shift Supervisor
KFC
Hoffman Estates, Illinois
08.2010 - 02.2012
- Managed daily work and scheduled staff.
- Fostered a team-oriented environment to increase morale and productivity.
- Resolved customer complaints in a timely manner.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Conducted weekly inventory of supplies, equipment, and food items.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- prepped food items ahead of lunchtime and dinner rush periods.
- Restocked supplies such as napkins, condiments for the convenience of customers.
Education
Aesthetics
Universal Spa Training Academy
Downers Grove, IL05-2022
High School Diploma -
Glenbard West
Glen Ellyn, IL06-2012
Skills
- Detailed finishing touches
- Collaborative teamwork
- Patience and tolerance
- Pain management techniques
- Strong customer service
- Proper sanitation practices
- Bilingual
- Male Brazilians
- Lash Lifts
Timeline
Cerologist
Waxing the City
02.2023 - Current
Invoice Clerk
Shemin Nurseries
08.2015 - 01.2016
Sales Department Assistant
Menards
03.2015 - 11.2020
Assistant Manager
Lids Hat World
01.2012 - 08.2015
Shift Supervisor
KFC
08.2010 - 02.2012
Aesthetics
Universal Spa Training Academy
High School Diploma -
Glenbard West