Mariah Fonseca

· Manage employee onboarding and personnel records, ensuring compliance with company policies.

· Serve as a key point of contact for employment verification and HRIS data management (Dayforce).

· Support new hire orientation sessions and coordinate all required documentation.

· Oversee employee engagement programs, incentive distribution, and internal communications.

· Lead event planning and execution, including vendor coordination, venue booking, and logistics.

· Utilize Microsoft SharePoint, PowerPoint, and Forms to track and report on employee initiatives.

· Supervise store marketing and social media campaigns, increasing engagement by 3%.

· Ensure accurate inventory and vendor certification compliance for store operations.

· Collaborate with cross-functional teams to enhance workplace culture and employee morale.

· Coordinated employee engagement events and worked closely with brand representatives for training sessions.

· Monitored event logistics to ensure smooth execution and compliance with regulations.

· Trained employees on customer service best practices and sales strategies.

· Personalized client experience, identifying unique needs and providing information and services to match.

· Managed daily HR administrative tasks, including employee scheduling, HR reporting, and compliance.

· Assisted with HRIS data audits and employment documentation reviews.

· Developed store-wide initiatives to boost employee engagement and productivity.

· Oversaw merchandise flow, shipping logistics, and vendor partnerships.

· Built strong operational teams to meet process and production demands.

· Maintained accurate inventory records to track stock levels minimize costs.

· Educated clients on financial planning and market trends.

· Managed personnel scheduling and maintained client records securely.

· Conducted group presentations on investment strategies

· Facilitated client meetings with comprehensive investment strategy planning.

· Communicated regularly with clients via phone ,email, or video conferencing on their financial matters.

· Developed and maintained strong client relationships through exceptional service and communication.

· Recruited new clients through proactive marketing initiatives and word of mouth referrals.

· Trained and coached team on client service, check-out systems, and cash handling policies.

· Managed store staffing levels while meeting budget goals; collaborated with Brinks for cash logistics.

· Developed a streamlined training checkout system to improving client experience.

· Collaborated with company departments to guarantee cohesive branding and strategic product placement.

· Managed daily operations, client relations and IT.