MARIAH FOSS
LAKEWAY
Summary
Dynamic Project Manager excelling in customer service, and effective communication. Adept at enhancing operational efficiency, I leverage my attention to detail and problem-solving skills to drive project success and elevate customer satisfaction. Committed to delivering results in fast-paced environments. I can adapt to my surroundings and situations. I love working with people, whether that is communicating in person, over the phone, or through message sources.
Overview
12
12
years of professional experience
Work History
Project Manager
Hella Bad Broncos
Lakeway
01.2020 - Current
- Project manager for all vehicles (Broncos, trucks, and cars).
- Manage employees' daily tasks.
- Manage parts ordering and tracking.
- Customer service calls and emails to update on the project and collect payments.
- Customer service calls, emails, texts, and in person help to provide updates on the project, as well as to answer any questions and offer guidance.
- Oversaw the execution of opening and closing procedures to the desired standard.
- Covered daily business requirements with well-organized schedules and properly delegated assignments.
- Monitored employee work to assess performance and identify knowledge gaps.
Manager of Operations
Angelrox
Biddeford
10.2014 - 12.2019
- Customer service calls and emails for all online wholesale and retail orders.
- Managed and organized all wholesale and retail orders.
- Traveled for wholesale trade shows and retail trunk shows and markets.
- Implemented quality control measures to minimize errors and enhance customer satisfaction.
- Oversaw staff, training, and performance evaluations to maintain skilled workforce.
- Managed order of operation from pulling orders to ship - to making sure the order got out complete and timely.
- Helped manage organization of inventory.
- Some retail in person sales at the store they owned, Sugar at 2 location (Portland and Biddeford).
Customer Service Representative
The Ups Store
South Portland
07.2013 - 09.2014
- Counter sales representative.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Delivered fast and friendly service to handle questions and service complaints.
- Answered inbound calls and made outbound calls to handle various concerns, shipping and printing inquiries.
- Handled customer inquiries, payments and service requests.
- Informed customers of promotions and special offers to increase sales.
Education
2 years of collage completed - Physical Therapy, Bussiness Management
University of Southern Maine
Portland, MaineSkills
- Great customer service
- Fast learner
- Willing to learn
- Attention to detail
- Effective communication
- Positive and professional
- Positive attitude
- Follow-up skills
- Computer skills
- Live chat support
- Product sales
- Social media for customer service and marketing
- Marketing
- Problem solving
- Adaptive
Timeline
Project Manager
Hella Bad Broncos
01.2020 - Current
Manager of Operations
Angelrox
10.2014 - 12.2019
Customer Service Representative
The Ups Store
07.2013 - 09.2014
2 years of collage completed - Physical Therapy, Bussiness Management
University of Southern Maine