Mariah Fredette
Glenmont
Summary
Experienced collaborator skilled in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills for efficient workflow and successful project outcomes. Demonstrated ability to work effectively with diverse teams to achieve common goals while maintaining professionalism. Committed to delivering exceptional results through proactive problem-solving and a strong work ethic.
Overview
5
5
years of professional experience
Work History
Business Analyst
NYS Department of Taxation and Finance
10.2023 - Current
- Duties include participating in the secure system development lifecycle (SSDLC), documenting user stories, and developing test plans and cases.
- Incorporate HP ALM for requirements and testing.
- Communicate technical issues, create proposals, and document user stories.
- Perform testing, create data files, and ensure quality assurance.
- Act as liaison between users and development staff, and assist during production deployments.
- Perform additional duties as assigned.
Medical Scheduler
Albany Medical Center Hospital
09.2023 - 10.2023
- Answered phone calls and messages for Albany Med's General Pediatrics medical facility, scheduling appointments, and handling patient inquiries.
- Prepares paperwork for patient disability and time off from work or school.
- Discusses financial obligations, explains forms, and answers patient questions.
- Works with multiple systems to ensure accurate registration and support clinical workflow.
- Represents AMC and promotes patient and employee safety as a priority.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy while ensuring a safe environment and reporting issues promptly
Warehouse Laborer
ACCUSTAFF
02.2023 - 03.2023
- Worked Break pack at a distribution center.
- Work shifts between 10-12 hours.
- Working in a fast-paced environment.
- Worked in repal by organizing boxes from two conveyor belts into cage carts and pulling carts to mods, cutting open boxes and feeding them to the packer.
Bartender and Server
Bombers Burrito Bar
08.2021 - 02.2023
- My duties as a bartender consist of mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company specifications, helping guests choose menu items or guiding them through drink options.
- Taking orders and making guests feel taken care of during their time at the restaurant or event.
- Provided friendly and fast customer service.
- Changing out kegs, stocking the liquor shelves when the shipment comes in, and cleaning the bar.
Front Desk Associate
Planet Fitness
11.2020 - 09.2021
- I would greet and direct members, guests and staff as they enter the gym.
- I provided assistance to members along with inquiries about gym operations and policies.
- I performed various administrative duties such as data entry, filing, organization, scheduling appointments, and arranging deliveries and post mail.
Education
Bachelor's Degree - Psychology
The College of Saint Rose
Albany, NY12.2022
Skills
- Microsoft Office
- Customer Service
- Guest Services
- Teaching
- Business process improvement
- Predictive modeling
Assessments
- Administrative assistant/receptionist, Proficient, 01/01/23
- Attention to detail, Proficient, 12/01/22
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Business Analyst
NYS Department of Taxation and Finance
10.2023 - Current
Medical Scheduler
Albany Medical Center Hospital
09.2023 - 10.2023
Warehouse Laborer
ACCUSTAFF
02.2023 - 03.2023
Bartender and Server
Bombers Burrito Bar
08.2021 - 02.2023
Front Desk Associate
Planet Fitness
11.2020 - 09.2021
Bachelor's Degree - Psychology
The College of Saint Rose
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