MARIAH FUENTES
Morgan Hill,CA
Summary
Self-motivated with strong leadership skills, attention to detail, and problem-solving abilities honed over progressive background in busy environments. History of achieving sales targets by staying on top of demanding daily workloads and going beyond basic requirements to satisfy every customer. Solid team builder devoted to empowering employees and working collaboratively to meet objectives.
Overview
10
10
years of professional experience
Work History
Sever/Bartender
Hefner Grill
02.2022 - 01.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Kept bar presentable and well-stocked to meet customer needs.
Server/Banquet Server/Bartender
Rosewood CordeValle
03.2017 - 11.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Kitchen Line Cook
Red Robin
07.2016 - 12.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Grilled meats and seafood to customer specifications.
- Led shifts while preparing food items and executing requests based on required specifications.
- Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
Store Supervisor
Five Guys
04.2013 - 06.2016
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
Education
High School Diploma -
Sobrato High School
June 2014
Culinary Degree - undefined
Silicon Valley Career Trade School
May 2017
Skills
- Attending Multiple Customers
- Dining Room Management
- Food and Beverage Management
- Safe Serving Knowledge
- Teamwork and Collaboration
- Dependable and Responsible
- Team Leadership
- Business Planning
Timeline
Sever/Bartender
Hefner Grill
02.2022 - 01.2023
Server/Banquet Server/Bartender
Rosewood CordeValle
03.2017 - 11.2020
Kitchen Line Cook
Red Robin
07.2016 - 12.2018
Store Supervisor
Five Guys
04.2013 - 06.2016
High School Diploma -
Sobrato High School
Culinary Degree - undefined
Silicon Valley Career Trade School
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