Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Mariah Fuentes

Gilroy,CA

Summary

Self-motivated with strong leadership skills, attention to detail, and problem-solving abilities honed over progressive background in busy environments. History of achieving sales targets by staying on top of demanding daily workloads and going beyond basic requirements to satisfy every customer. Solid team builder devoted to empowering employees and working collaboratively to meet objectives.

Overview

9
9
years of professional experience

Work History

Server

Eureka! Restaurants
08.2024 - Current
  • Delivered exceptional customer service, ensuring satisfaction through attentive and personalized interactions.
  • Managed dining area operations, maintaining cleanliness and organization to enhance guest experiences.
  • Collaborated with kitchen staff to ensure timely food preparation and presentation for optimal service efficiency.
  • Trained new servers on restaurant protocols, enhancing team performance and consistency in service delivery.
  • Resolved customer complaints effectively, fostering positive relationships and encouraging repeat business.
  • Implemented upselling techniques, contributing to increased sales while meeting customer needs seamlessly.

Ramp Agent

Southwest Airlines
08.2023 - 07.2025
  • Coordinated aircraft loading and unloading processes, ensuring compliance with safety regulations.
  • Operated ground support equipment for efficient baggage handling and aircraft servicing.
  • Monitored cargo weight distribution to enhance flight safety and operational efficiency.
  • Collaborated with team members to streamline ramp operations and reduce turnaround times.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Operated equipment while observing standard safety procedures.
  • Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.

Sever/Bartender

Hefner Grill
02.2022 - 01.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Kept bar presentable and well-stocked to meet customer needs.

Server/Banquet Server/Bartender

Rosewood CordeValle
03.2017 - 11.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Kitchen Line Cook

Red Robin
07.2016 - 12.2018
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Grilled meats and seafood to customer specifications.
  • Led shifts while preparing food items and executing requests based on required specifications.
  • Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.

Education

Esthetician - Beauty Field

Cinta Aveda Institute
San Jose, CA
08.2023

Culinary Degree - Culinary Arts

Silicon Valley Career Trade School
San Jose, California
03.2016

High School Diploma -

Sobrato High School
Morgan Hill, California
06.2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Training and mentoring
  • Customer service
  • Hospitality service expertise
  • High volume dining
  • Passenger assistance
  • Baggage handling procedures
  • Ramp service
  • Aircraft operation
  • Crew assistance
  • Vehicle operation
  • Strong teamwork
  • Reliability and punctuality

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Eureka! Restaurants
08.2024 - Current

Ramp Agent

Southwest Airlines
08.2023 - 07.2025

Sever/Bartender

Hefner Grill
02.2022 - 01.2023

Server/Banquet Server/Bartender

Rosewood CordeValle
03.2017 - 11.2020

Kitchen Line Cook

Red Robin
07.2016 - 12.2018

Esthetician - Beauty Field

Cinta Aveda Institute

Culinary Degree - Culinary Arts

Silicon Valley Career Trade School

High School Diploma -

Sobrato High School

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