Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Fuller

Waukesha

Summary

Dynamic professional with a proven track record at Menards, excelling in customer service and staff development. Leveraged problem-solving and effective communication to enhance team performance and customer satisfaction, leading to increased sales growth. Skilled in money handling and fostering a positive team environment, consistently achieving and surpassing goals.

Overview

7
7
years of professional experience

Work History

Second Assistant Manager

Menards
09.2023 - Current
  • Assisted store manager in training new employees to enhance team skills.
  • Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
  • Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
  • Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
  • Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Associate

Menards
02.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Host

Texas Roadhouse
10.2018 - 05.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered customer questions about hours, seating, and menu information.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Bakery Worker

Sentry Foods
09.2017 - 04.2018
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Increased sales with effective product promotions and attractive displays.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Inspected goods to establish accurate pricing and labeling.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Waukesha North High School
Waukesha, WI
06.2018

Skills

  • Delegation
  • Employee engagement
  • Customer service focus
  • Problem-solving
  • Time management
  • Strategic thinking
  • Adaptability and flexibility
  • Scheduling and planning
  • Money handling
  • Decision-making
  • Task delegation
  • Staff supervision
  • Policy enforcement
  • Employee scheduling
  • Sales growth
  • Staff development
  • Positive attitude
  • Teamwork
  • Attention to detail
  • Reliability
  • Active listening
  • Effective communication

Timeline

Second Assistant Manager

Menards
09.2023 - Current

Sales Associate

Menards
02.2022 - 08.2023

Host

Texas Roadhouse
10.2018 - 05.2021

Bakery Worker

Sentry Foods
09.2017 - 04.2018

Waukesha North High School

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Mariah Fuller