Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Gallardo

Santa Rosa,CA

Summary

Dedicated and customer-focused professional with excellent communication skills. Fluent in conversational Spanish. Known for providing exceptional customer service, handling inquiries, and building lasting relationships. Skilled receptionist and administrative assistant who thrives as a supportive team player. Proficient in cold calling, sales, heavy data entry, and follow-up work. Possesses strong computer skills in MS Word, Excel, Outlook, as well as data entry experience with Opera, Alice, Expedia, and Booking.com. Highly organized and proactive team player motivated to succeed while adhering to company policies. Detail-oriented and efficient data entry professional with over 5 years of experience accurately inputting, verifying, and managing large volumes of data.

Overview

9
9
years of professional experience

Work History

Customer Service Reservation Clerk

Flamingo Hotel
10.2022 - Current
  • Provided efficient guest greeting and directions to various amenities including the on-site restaurant, business center, and resort facilities.
  • Provided excellent customer service by promptly answering numerous inquiries and booking reservations
  • Developed and managed cash drawer spreadsheets
  • Scheduled appointments for events coordinators, restaurant managers, and general managers
  • Scheduled interviews for front desk positions
  • Provided information on amenities offered by hotel and recommended top wineries, transportation, and local activities in Sonoma County
  • Took card/cash payments and settled folios
  • Utilized various CRM platforms including Opera, Alice, Expedia, Booking.com, SynXis; Proficient in Microsoft and Excel.
  • Collaborated with sales team to maximize group bookings and special event reservations.

Various Receptionist/Administrative Assistant assignments

Nelson Connects
12.2020 - Current

Loan Officer Assistant

American Financial Network
02.2019 - 10.2022
  • Managed multiple phone lines, effectively addressing customer queries and concerns within approved boundaries, ensuring seamless flow of communication with loan officers and departments.
  • Authorized approval for loans
  • Obtained information related to the consumer loan origination process including ordering appraisals, environmental reports, credit reports, RESPA documents, preliminary title reports, customer identification verifications, UCC Searches, insurance information, flood certificates, and various other items
  • Prepared and maintained 'applications in process/pipeline reports'
  • Scheduled appointments for various loan officers
  • Completes clerical tasks such as filing, photocopying, faxing documents, scanning, and organizing and maintaining supplies.
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.

Bartender

Mi Tierra Linda
02.2017 - 01.2019
  • Mixed and created drinks according to projected business
  • Provided fast, friendly, and professionally skilled service to all guests and beverage servers and constantly kept bar and work areas clean and sanitized.

Front Desk Receptionist

American Classic Tattoo
05.2015 - 03.2017
  • Greeted customers promptly while quickly determining their needs
  • Wrote sales slips and sales contracts
  • Completed all cleaning, stocking, and organizing tasks in the assigned sales area
  • Engaged with customers in a sincere and friendly manner
  • Scheduled/canceled appointments by phone
  • Organized payroll and employee scheduled bookings—assisted manager with business inquiries and shipments.

Education

Skills

  • Reservation software knowledge
  • Patience and composure
  • Travel industry knowledge
  • Data entry expertise

Timeline

Customer Service Reservation Clerk

Flamingo Hotel
10.2022 - Current

Various Receptionist/Administrative Assistant assignments

Nelson Connects
12.2020 - Current

Loan Officer Assistant

American Financial Network
02.2019 - 10.2022

Bartender

Mi Tierra Linda
02.2017 - 01.2019

Front Desk Receptionist

American Classic Tattoo
05.2015 - 03.2017

Mariah Gallardo