Mariah Garcia
Phoenix,USA
Summary
Dedicated professional with 5+ years in customer service environments, recognized for outstanding attitude and conflict resolution skills. Proven track record of meeting performance metrics and enhancing customer satisfaction. Looking for a new role where my hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Customer Service Support Agent
Empereon Constar
Phoenix, Arizona
06.2023 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and ensured accurate information, took payment details and relayed collection efforts.
- Stat metric, with my performance being Top spot 4 months in a row.
Customer Service Representative
Wells Fargo
Phoenix
01.2024 - 03.2025
- Worked 'back office' in banker connection assisting bankers over the phone with personal parts of customer accounts.
- Performed tasks such as reopening accounts, and qualifying accounts based off history.
- Answered/transferred incoming calls and emails, always providing excellent customer service.
Customer Service Representative
Bank of America
Phoenix, AZ
10.2022 - 01.2024
- Answered incoming calls involving credit card transactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Cashier/Store Team Member
CVS Pharmacy
Phoenix, AZ
09.2021 - 09.2022
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with product inquiries and recommendations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Assistant Deli Manager
Safeway
Phoenix, AZ
08.2018 - 09.2021
- Opened/closed deli department including working register, assisting with scheduling/ordering and restocking.
- Recognized by management for providing exceptional customer service.
- Provided leadership, insight and mentoring to newly hired employees on daily deli expectations and food safety.
Team Member
Fry's
Phoenix, Arizona
02.2016 - 08.2018
- Moved around through various departments/roles as needed including a courtesy clerk, as a cashier in front end and the deli department.
- Provide excellent customer service and performed duties while in department I was needed in.
- Duties including slicing meat/cheese, checking out customers groceries or taking carts back from parking lot to designated cart area.
- Worked hard to learn required tasks quickly to maximize performance.
Education
Radiography & Certified Dental Assistant - undefined
American Institute of Dental Assisting
Phoenix, AZ08.2021
GED - undefined
College America
Phoenix, AZ08.2019
Skills
Outstanding Customer service skills
5 years of Call center experience
Employee training
Awarded for Conflict resolution and Effective communication skills
Timeline
Customer Service Representative
Wells Fargo
01.2024 - 03.2025
Customer Service Support Agent
Empereon Constar
06.2023 - Current
Customer Service Representative
Bank of America
10.2022 - 01.2024
Cashier/Store Team Member
CVS Pharmacy
09.2021 - 09.2022
Assistant Deli Manager
Safeway
08.2018 - 09.2021
Team Member
Fry's
02.2016 - 08.2018
Radiography & Certified Dental Assistant - undefined
American Institute of Dental Assisting
GED - undefined
College America