Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mariah Gibson

Fort Collins,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. With over five years experience, is proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Support Manager

Maxim Healthcare Services
10.2020 - Current
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.

Field Support Specialist

Maxim Healthcare Services
08.2019 - 10.2020
  • Helped streamline new onboarding processes and update procedures for our external caregivers.
  • Devised solutions to operations issues related to Daily Payroll, working closely via phone, email, live chat and web teleconference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Provide support to our internal and external team members by following up on inquires and providing satisfaction results.

Certified Nursing Assistant

University Of Northern Colorado- Poudre Valley Hospital
12.2018 - 05.2019
  • Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety.
  • Provided a comforting and soothing environment.
  • Supported patients' daily living needs, including feeding and bathing.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored fluid outputs, documented results and collected specimens for testing.
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.

Healthcare Recruiter/ Scheduler

Maxim Healthcare
06.2018 - 09.2018
  • Utilized social media sites to recruit new employees. 
  • Wrote job descriptions with detail and accuracy. 
  • Worked with healthcare employees to determine specific job qualifications. 
  • Scheduled interviews with other healthcare professionals. 
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Resolved employment-related disputes through proactive communication.

Certified Nurse Assistant

Maxim Healthcare
03.2014 - 08.2019
  • Documents objective data and routine aspects of patient care.
  • Reported any unusual circumstances in the patients’ condition or environment.
  • Provided a comforting and soothing environment.
  • Aid in resident assist to increase their independence.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

Education

Bachelor of Science - Human Development and Family Studies

Colorado State University- Fort Collins
Fort Collins, CO
2017

Skills

  • Patient/ Client-focused care
  • Compassionate
  • Efficient and reliable team player
  • Adaptable
  • Reliable
  • Report writing
  • Skilled in microsoft products
  • Strong verbal communication
  • Conflict resolution
  • Self-motivated
  • Interpersonal and written communication

Certification

  • Certified Nurse Assistant Certification (CNA), 2013- Present
  • Basic Life Support Certification (BLS), 2013- Present

Timeline

Field Support Manager

Maxim Healthcare Services
10.2020 - Current

Field Support Specialist

Maxim Healthcare Services
08.2019 - 10.2020

Certified Nursing Assistant

University Of Northern Colorado- Poudre Valley Hospital
12.2018 - 05.2019

Healthcare Recruiter/ Scheduler

Maxim Healthcare
06.2018 - 09.2018

Certified Nurse Assistant

Maxim Healthcare
03.2014 - 08.2019

Bachelor of Science - Human Development and Family Studies

Colorado State University- Fort Collins

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