Mariah Gilbert
Phoenix,AZ
Summary
Highly motivated professional with a strong work ethic, eager to contribute combined knowledge and skills to drive business performance. Adaptable and efficient, excelling both in individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and achieve company objectives. Resourceful and results-driven, passionate about growth and efficiency to meet company needs and enhance service value. Excellent communication, interpersonal, and organizational skills enable effective task completion. Reliable with a strong work ethic, possessing the ability to quickly adapt to new tasks and environments.
Overview
4
4
years of professional experience
Work History
Claim Associate
State Farm
03.2024 - Current
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
- Demonstrated advanced technical skills in navigating internal systems for efficient record-keeping and data management related to claim files.
Instructional Associate
Trailside Point Performing Arts School
08.2023 - 11.2023
- Provided guidance and mentorship to new staff members regarding classroom policies and procedures
- Adapted teaching methods according to individual student needs while maintaining high expectations
- Supported teachers by providing feedback on instructional practices in order to maximize effectiveness
- Implemented positive reinforcement systems to encourage appropriate behaviors from students
- Assisted in the development of lesson plans, curriculum materials, and assessments
- Provided individualized instruction to small groups of students based on their academic needs
- Monitored student behavior during class periods; addressed issues as needed
- Developed strategies to meet needs of students with variety of disabilities
- Encouraged and explored activities to help students improve gross and fine motor skills
- Implemented individualized behavioral plans for students with disabilities
Front Desk Associate
Aqua Tots Swim School
06.2023 - 08.2023
Shift Lead
Portillos
03.2022 - 05.2023
- Answered phone professionally and courteously and used proper phone greeting techniques
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere
- Utilized problem-solving skills to resolve customer complaints in an efficient manner
- Processed payments with accuracy using cash registers, credit card machines, and POS systems
- Developed strong relationships with guests through attentive listening and effective communication
- Responded immediately to guest requests, inquiries and concerns
- Ensured all safety protocols were followed at all times according to company policies
- Assisted guests with check-ins and checkouts while providing courteous hospitality service
- Tracked guest preferences from previous stays for improved future experiences
- Greeted customers upon arrival and provided assistance with check-in
- Trained new hires on the proper use of equipment, job duties, and safety regulations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Addressed customer complaints promptly with professionalism and courtesy
- Complied with company standards and policies, setting example for team members
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies
- Managed inventory levels by placing orders for supplies as needed
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift
- Prepared end-of-shift reports for management review and approval
- Collaborated with upper management on projects related to marketing initiatives or policy changes
Crew Member
Chipotle
09.2021 - 01.2022
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
Crew Trainer
Mcdonalds
12.2020 - 09.2021
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Cross-trained in multiple positions within the store as needed
- Restocked shelves with merchandise throughout shift
- Followed health department regulations for handling food products properly
- Prepared food items following established recipes and safety guidelines
- Operated kitchen equipment safely according to standard operating procedures
- Organized and stored ingredients according to schematics and expiration dates
- Washed and sanitized plates and utensils for continued use
- Planned ahead for potential problems that may arise during shift
- Assigned tasks and responsibilities to crew members based on abilities and experience
- Monitored employee progress and provided constructive criticism
- Provided coaching and mentorship to foster a positive work environment among staff members
- Explained training information in easily understandable terms for individuals from all backgrounds and levels
- Monitored job performance of assigned crew members, offering constructive criticism when necessary
- Ensured compliance with all safety regulations, company policies and procedures in the workplace
- Developed and implemented effective training strategies for new crew members to ensure successful onboarding
- Adapted teaching styles according to individual needs while maintaining a consistent level of quality instruction across all classes
- Implemented best practices in communication techniques within the organization
Education
High School Diploma -
Primavera Online High School
06.2022
Skills
- Lesson Planning
- Collaborative Learning
- Data Analysis
- Operations Monitoring
- Performance Improvement
- Operations Management
- Organizational skills
- Staff motivation
- Team leadership
- Workplace safety
- Attention to detail
- Employee training
- Adaptability and flexibility
- Effective communication
- Customer service focus
- Task prioritization
- Active Listening
- Coaching and Mentoring
- Employee Onboarding
- Delegating Work
- Continuous Improvement
- Skills Assessment
- Cash Handling
- Work Planning and Prioritization
- Safe Food Handling
- Claims Investigation
- Claims Processing
- Policy Interpretation
- Claims
- Data entry proficiency
- Accuracy and Precision
References
References available upon request
Timeline
Claim Associate
State Farm
03.2024 - Current
Instructional Associate
Trailside Point Performing Arts School
08.2023 - 11.2023
Front Desk Associate
Aqua Tots Swim School
06.2023 - 08.2023
Shift Lead
Portillos
03.2022 - 05.2023
Crew Member
Chipotle
09.2021 - 01.2022
Crew Trainer
Mcdonalds
12.2020 - 09.2021
High School Diploma -
Primavera Online High School
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