Mariah Gilbertson
Miami,Florida
Summary
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
2025
2025
years of professional experience
Work History
Barista
Cult Gaia
- Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service
- Greeted customers warmly and engaged in friendly conversation while taking their orders
- Ensured consistent quality of drinks by following recipes and presentation standards
- Demonstrated knowledge of various brewing methods, bean types, and flavor profiles when assisting customers with selections
- Offered samples of new menu items or promotional offerings to encourage sales
- Maintained cleanliness and organization of work area, adhering to health and safety guidelines
- Monitored beverage stations to maintain appropriate levels of syrups, sauces, milk, cups, lids, straws, napkins etc., refilling as necessary
- Upsold menu items such as pastries or specialty drinks to enhance customer experience
- Participated in ongoing training sessions to stay updated on industry trends, products, and techniques
- Collaborated with team members to provide efficient service during peak hours
- Operated cash register, processed customer payments, and provided accurate change
- Assisted in training new baristas on proper techniques for making beverages and operating equipment
- Prepared and served variety of coffee and tea beverages to customers
- Set up displays and merchandising for seasonal promotions or special events
- Addressed customer complaints or concerns promptly, ensuring satisfaction with products and services
- Replenished self-service stations with condiments and supplies
- Checked identification for alcoholic beverage purchases when required by local laws or policies
- Performed routine maintenance on coffee machines to ensure optimal performance and prevent malfunctions
- Steered customers toward specials with suggestions and vibrant descriptions
- Ground and bagged beans for sale to customers desiring fresh, at-home coffee
- Supported team productivity by restocking supplies and completing checklists during slow periods
- Sanitized work areas, utensils and equipment to minimize infection risks
- Met upsell goals by promoting high-profit items to every customer
- Trained new workers in correct use of equipment, customer service techniques and beverage recipes
- Maintained presentable front counter with frequent cleaning and organizing
- Prepared and served coffee, espresso drinks, blended coffees, or teas
- Achieved high inspection scores by following health department requirements
- Prepped ingredients at shift open and between busy periods
- Identified and reported on supply needs for new inventory orders
Personal Assistant
NA
09.2021 - Current
- Assisted with planning and execution of business events, meetings and conferences
- Assisted clients with medications, errands and housekeeping
- Organized records, correspondence and schedules depending on manager's priorities
- Coordinated meetings, conference calls, and video conferences for executives
- Ensured office supplies were stocked and ordered new supplies
- Collaborated with other administrative staff members to complete tasks efficiently
- Organized travel arrangements, including flights, accommodations, and transportation
- Managed calendars and scheduled appointments for executives
- Managed social media accounts on behalf of executives or company
- Prepared documents and presentations for meetings and events
- Created agendas for meetings and distributed them to attendees in advance of meeting date
- Assisted in planning company events such as retreats, team-building exercises, and holiday parties
- Conducted research on various topics as requested by executives
- Tracked expenses and prepared expense reports for executive reimbursements
- Assisted with basic IT troubleshooting tasks such as printer issues or password resets
- Maintained confidential files and records for executives
- Answered phone calls and directed them to appropriate person or department
- Greeted visitors at reception desk and escorted them to appropriate offices or meeting rooms
- Sorted incoming mail and distributed it to correct recipients within organization
- Assisted more than [Number] clients each day with [Type] needs
- Optimized personal style for customers facing important personal and business outings
- Managed clerical support needs for busy [Type] team
- Improved clients' overall care by working with family members to improve schedules and systems
- Supported clients' emotional and social needs with compassionate care and companionship
- Coordinated service appointments and managed paperwork and related requirements
Sales Associate
Cult Gaia
05.2024 - 08.2024
- Actively listened to customer concerns, addressing issues promptly and professionally
- Maintained clean and organized sales floor for optimal shopping experience
- Offered personalized styling advice based on customer preferences
- Monitored fitting rooms ensuring customers received assistance when required
- Attended regular staff meetings to discuss sales strategies, goals, and performance updates
- Acquired extensive knowledge of products and services offered at store
- Conducted product demonstrations to showcase features and benefits
- Assisted customers in finding suitable products according to their needs
- Replenished stock levels on shelves as needed during business hours
- Stayed informed about industry trends and competitor offerings for better client engagement
- Promoted current sales promotions and special offers to increase revenue
- Communicated effectively with supervisors regarding daily tasks and priorities
- Processed returns, exchanges, and refunds in accordance with company policies
- Updated inventory records regularly using store management software
- Handled cash register transactions efficiently and accurately
- Collaborated with team members to achieve monthly sales targets
- Created eye-catching merchandise displays to attract customer attention
- Built rapport with customers by offering friendly, welcoming environment in store
- Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image
- Sourced and delivered special orders to fulfill customer requests
- Verified shift sales with cash count and drawer balancing
- Confirmed prices and processed payments to complete sales
- Removed dust and dirt from items, regularly cleaning store
- Overcame customer objections using product demonstrations
- Secured consistent customer sales with knowledgeable, friendly support
- Greeted customers and asked questions to assess needs
- Kept store shelves, racks and bins presentable with resets
- Offered guidance on installation and troubleshooting for customers requiring additional assistance
- Replenished supplies by monitoring and sourcing inventory
- Located requested items from racks or storage areas
- Promoted products by tracking offerings and prices
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Met sales quotas by utilizing upselling opportunities
- Recommended merchandise to suit customer budget and preferences
Recruiter
Aston Carter
11.2020 - 03.2024
- Worked with department managers to understand the roles/requirements
- Worked with vendors/agencies to determine if extra support on a role is needed
- Sourcing candidates (utilizing LinkedIn, job aids, internal sourcing tools)
- Screening candidates to determine if they're qualified with an initial phone screen
- Following up on vendor candidates to set up with next steps
- Final lockdown with candidates prior to an interview
- Utilization of ATS
- Scheduling interviews with manager calendars
- Following up on interview to extend an offer or inform candidate if manager won't be proceeding
- Warm hand off to HR department for onboarding
- KPIs: 3 starts a week and 10 submittals a week are Aston Carter goals I meet expectations by consistently having 3 starts a week and 10-20 submittals a week
Private Nanny
NA
01.2010 - 08.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
- Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Helped children complete homework assignments and school projects.
- Coordinated playdates and outings to meet children's physical and social needs.
- Regularly traveled with family to help with vacation activities and childcare.
Claims Specialist
Blue Cross Blue Shield Association
08.2020 - 11.2020
- Processing of claims edits
- Determining primacy for the Coordination of Benefits (COB)
- Adjusting previously paid claims and initiating procedures to recover funds on overpaid claims
- Accountable for complying with all laws and regulations
Marketing Assistant
LegalFit (Big 6 Media)
01.2020 - 09.2020
- I uploaded websites and completed support tickets in an efficient and timely matter; while providing exceptional quality
- Coordinate campaign strategy & assist with internal team
- Marketing production and implementation of programmers
- Tasks delegated by the Director
- Cross functioned with software engineering team UI/UX designers as well as sales and any other division to properly communicate and organize the timeline of projects
- Have high verbal and written contact competencies
- Editing marketing material
- Developing and sourcing content for digital platforms
- Optimize SEO
- Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms
- Collaborating with internal departments to establish campaign objectives, complete tasks, and identify and solve problems
- Utilizing SEO methods to increase site traffic
- Compiling informed reports to guide all marketing-related efforts
- Undertaking competitor research and analyses
- Assisting with the analyses of marketing data, including campaign results, conversion rates, and online traffic in order to improve future marketing strategies and campaigns
- Analyzing the success of campaigns and ROI
- Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy
- Learning and working with various types of software for digital marketing
- Providing administrative support to the marketing and sales team
- Organizing market research
- Monitor all campaigns, and report on results
- Employing online marketing analytics to gather information from web and social media pages
- Composing and posting online content for the company's social media page and website
- Research and evaluate competitor marketing and digital content
Education
BS - Business Administration
Park University
Miami, FL05.2020
Skills
- Client Relations
- Calendar Management
- Call Screening
- Household oversight
- Invoice Processing
- Errands management
- Travel Coordination
- Human Resources Management (HRM)
- Appointment Scheduling
- Clean Driving Record
- Screening incoming calls
- Advanced multitasking abilities
- Organizing and Preparing Meetings
- Perform well in high-demand, fast-paced environments
- Coordination skills
- Time Management
- Screening calls
- Client satisfaction
- Communication Skills
- Professional phone etiquette
- Microsoft Office proficiency
- Administrative Support
- Social Media Savvy
- Exceptional organization
- Appointment scheduling
- Errands
- Flexible schedule
- Social media savvy
- Organizing and preparing meetings
- Calendar management proficiency
- Expense management
- Event planning
- Client relations
- Travel coordination
- Toddler care experience
- Infant care experience
- Childcare
- Cleaning and sanitation
- Activity planning
- Meal preparation
- Early childhood development
- Arts and crafts
- Housekeeping
- Tutoring
- Family support
- Caring child mentor
- Homework assistance
- Skilled in working with special needs children
- Childcare expertise
Relocation
Miami, FL, 05/01/20
Timeline
Sales Associate
Cult Gaia
05.2024 - 08.2024
Personal Assistant
NA
09.2021 - Current
Recruiter
Aston Carter
11.2020 - 03.2024
Claims Specialist
Blue Cross Blue Shield Association
08.2020 - 11.2020
Marketing Assistant
LegalFit (Big 6 Media)
01.2020 - 09.2020
Private Nanny
NA
01.2010 - 08.2023
Barista
Cult Gaia
BS - Business Administration
Park University
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