Mariah Gloria
San Angelo
Summary
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies. Excellent tutor, record keeper and multitasker. Enthusiastic Teaching Assistant with significant classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking.
Overview
5
5
years of professional experience
Work History
Pre-k Instructional Aide
San Angelo Independent School District
08.2023 - Current
- Aided teachers in designing and implementing lesson plans to enhance student learning outcomes.
- Supported the development of students'' critical thinking skills by facilitating group activities and discussions.
- Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
- Implemented behavior management strategies as directed by lead teacher, maintaining a focused learning environment for all students.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Customer Service Representative RemoteAgent
Avantive solutions
01.2023 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
Childcare Teacher
Bright Horizons Childcare
02.2022 - 09.2022
- Focused on promoting intellectual, emotional and social development in children. Knowledgeable about organizing supplies, developing lesson plans and introducing relevant topics in age-appropriate ways. Energetic Childcare Assistant adept at keeping calm under pressure and promoting organized and inviting daycare environments. Dedicated to promoting child social and academic development by leading activities promoting development and positive interactions. Excellent record of working with children in multiple environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Organized and led activities to promote physical, mental and social development.
- Read aloud and played alphabet games to encourage early literacy.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Developed and enforced positive strategies to encourage good behavior.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Introduced learning activities and imaginative play to teach children to explore.
- Sparked creativity and imagination by helping children discover new things each day.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Observed children to record development.
- Monitored student progress to ensure cooperation and growth.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
Customer Service Representative
Immediate credit recovery
03.2021 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
- Made outbound calls to obtain account information.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Instructional Aide
Bradford elementary
09.2019 - 03.2021
- Provided classroom support throughout planned instruction and individual lessons.
- Delivered instruction individually or in small groups with support from instructor.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Cleaned and organized classrooms, materials and supplies.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Distributed classroom materials, pencils, paper and art materials.
- Organized student performance and enrichment activities to facilitate learning.
- Tutored students in course material to improve comprehension.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Graded exams, assignments and essays and recorded grades.
- Notified instructors of errors or problems with assignments.
Daycare Assistant
Southwest Childrens Academy
05.2019 - 09.2019
- Enforced rules to teach good manners and maintain safe environment.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Read aloud and played alphabet games to encourage early literacy.
- Communicated with parents about daily activities and any concerning behaviors.
- Secured indoor and outdoor premises to protect children.
- Cared for 14 children ages 12 months to 24 months.
- Maintained safety and security of up to 14 children, reducing minor mishaps with stringent supervision and basic safety protocols.
- Introduced learning activities and imaginative play to teach children to explore.
- Observed behavioral issues to alert parents or guardians.
- Balanced schedules to promote optimal rest, play and educational periods.
Education
High School Diploma -
Lake View High School
San Angelo, TX06.2019
Skills
- Calm and Professional Under Pressure
- Classroom Support
- Student Needs Support
- Teamwork Abilities
- Schedule Creation and Maintenance
- Positive Reinforcement Methods
- Caring and Responsible
- Behavior Management Techniques
- Early Childhood Development
- Cleaning and Sanitizing
- Arts and Crafts
- Safety Monitoring and Management
- Activity Planning
- Relationship Building
- Coordination and Teamwork
- Toilet Training
- First Aid and CPR
- Time Management
- Verbal and Written Communication
- Individual and Group Care
- Planning and Leading Activities
- Child Supervision
- Activity Station Maintenance
References
References available upon request.
Timeline
Pre-k Instructional Aide
San Angelo Independent School District
08.2023 - Current
Customer Service Representative RemoteAgent
Avantive solutions
01.2023 - 02.2023
Childcare Teacher
Bright Horizons Childcare
02.2022 - 09.2022
Customer Service Representative
Immediate credit recovery
03.2021 - 07.2021
Instructional Aide
Bradford elementary
09.2019 - 03.2021
Daycare Assistant
Southwest Childrens Academy
05.2019 - 09.2019
High School Diploma -
Lake View High School
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