Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Mariah Gonzales

Albuquerque,New Mexico

Summary

Caring Mental Health Tech willing to work as many hours per week as necessary. Recognized as being the most popular tech among staff and patients. Adept at providing mental health care services to people of different backgrounds. Effective communication and behavioral plan implementation abilities. Focused on enhancing the quality of life of clients. I have been a hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Behavioral Technician

Balance Speech and Behavior LLC
Albuquerque, NM
04.2022 - Current
  • Assisted in developing social skills programs designed to increase communication abilities among clients.
  • Provided emotional support to help clients cope with challenging behaviors or situations.
  • Collaborated with families, teachers, and other professionals to develop comprehensive treatment plans for clients.
  • Attended trainings related to ABA principles and best practices for working with special populations.
  • Utilized verbal prompts, visual aids, modeling, prompting techniques during therapy sessions when necessary.
  • Maintained accurate records of all client interactions including progress notes, session logs, and data sheets.
  • Monitored progress of clients through data collection and analysis.
  • Bathed, fed and dressed patients based on individual abilities.
  • Provided excellent service to patients through personable communication.
  • Modified teaching methods according to the needs of each individual client.
  • Encouraged active participation from family members during treatment sessions.
  • Supported parents and caregivers by providing guidance on how they can reinforce therapeutic goals at home.

Receptionist/Customer Service Cashier

Chevrolet Cadillac Of Santa Fe
Santa Fe, NM
12.2018 - 05.2023
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Greeted customers promptly and responded to questions.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Performed other duties as assigned by management.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Worked closely with front-end staff to assist customers.

Front Desk Sales Associate

Meow Wolf
Santa Fe, NM
04.2016 - 05.2023
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained records related to sales for store management.
  • Operated the cash register system to process payments from customers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Assisted customers with product selection, payment processing, and answered questions about products or services.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Greeted and served incoming guests to answer questions, make reservations and complete appointment check-ins.
  • Helped guests select and purchase products, join loyalty programs and sign up for services.
  • Handled customer complaints professionally and effectively resolved issues according to company policies.
  • Organized promotional displays for new merchandise arrivals in a timely manner.
  • Kept up-to-date knowledge of current promotions, pricing structures, payment options.
  • Maintained accurate records of daily sales transactions.
  • Performed light cleaning duties such as dusting shelves or vacuuming floors when necessary.

Behavioral Technician

Center for Autism and Related Disorders, Inc
Santa Fe, NM
02.2021 - 05.2022
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.
  • Developed positive relationships with clients and their families to ensure successful treatment outcomes.
  • Observed client interactions with peers and provided feedback as needed.
  • Provided verbal reinforcement to encourage positive behaviors in clients.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Implemented evidence-based interventions that targeted specific behaviors or skill deficits.
  • Engaged clients in therapeutic groups to promote coping skills, education, and life skills.
  • Assisted in the development of individualized behavior plans for clients.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Provided one-on-one support to clients in order to improve social skills, communication, and problem solving.
  • Utilized Applied Behavior Analysis principles to guide interventions for behavioral issues.

Private Dog Sitter

In House Pawlicy LLC
Santa Fe, New Mexico
05.2019 - 01.2021
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Taught animals sit, stay and other basic commands.
  • Bathed and groomed pets using gentle techniques.
  • Noted unusual behavior and contacted owners regarding health-related issues.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Transported pets safely from one location to another using appropriate safety restraints.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Visited multiple homes within a single day ensuring each pet is given adequate attention.
  • Walked dogs regularly to promote exercise and maintain proper health and fitness.
  • Walked dogs for up to an hour per day, following owners' instructions on route and duration.
  • Cleaned pet areas including cages, litter boxes, beds.
  • Fed and watered animals according to owner's instructions.
  • Administered medications to animals.
  • Maintained communication with clients through phone calls and emails regarding pet care needs.
  • Met with owners to gather pet care information and discuss pet sitting duties.
  • Greeted clients and their pets in a friendly manner.
  • Stayed overnight at client's home if necessary providing company for their pet.
  • Developed long-term relationships with clients and bonded with animals through regular contact.

Courtesy Clerk /Bulk Clerk

Sprouts Market
Santa Fe, NM
01.2018 - 10.2018
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Directed customers to product locations throughout store to help find requested items.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Restocked shelves after each purchase was completed to keep inventory levels accurate.
  • Checked expiration dates on food products before placing them on shelves.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.

Night Crew Cook

Dion's
Santa Fe, New Mexico
08.2016 - 08.2017
  • Portioned out food to specifications to prevent waste.
  • Used grills, deep fryers and griddles to cook food.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Filled and served various beverages for customers.
  • Assisted in checking inventory levels of all food items to ensure adequate stock levels.
  • Prepared quality food and labeled, dated and covered items to preserve freshness.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Maintained a clean, organized workspace throughout the shift.
  • Completed opening and closing duties including setting up necessary supplies for each shift.
  • Followed health and safety regulations while handling food products.
  • Packaged and bagged cooked food and prepared items.
  • Stored food in designated containers following proper food storage procedures.
  • Set up and performed initial prep work for soups, sauces and salads.

Education

Some College (No Degree) - Biological And Physical Sciences

Santa Fe Community College
Santa Fe, NM

Skills

  • Strong work ethic
  • Positive attitude
  • Great Communication Skills
  • Works well under pressure
  • Time management
  • 35 years of ABA therapy
  • Family Support and Assistance
  • Excellent Customer Service Skills
  • Charting and Clinical Documentation
  • Administrative Support
  • Bookkeeping
  • Tech-Savvy
  • Organization Skills
  • Customer Service
  • Drawer Balancing
  • Customer Assistance
  • Cash Handling
  • Product Sales
  • Payment Processing
  • Inventory Control
  • Problem-Solving Skills
  • Teamwork and Collaboration

Accomplishments

Honored in the National Society of Leadership and Success

Certification

  • Registered Behavioral Technician

References

References available upon request.

Timeline

Registered Behavioral Technician

Balance Speech and Behavior LLC
04.2022 - Current

Behavioral Technician

Center for Autism and Related Disorders, Inc
02.2021 - 05.2022

Private Dog Sitter

In House Pawlicy LLC
05.2019 - 01.2021

Receptionist/Customer Service Cashier

Chevrolet Cadillac Of Santa Fe
12.2018 - 05.2023

Courtesy Clerk /Bulk Clerk

Sprouts Market
01.2018 - 10.2018

Night Crew Cook

Dion's
08.2016 - 08.2017

Front Desk Sales Associate

Meow Wolf
04.2016 - 05.2023

Some College (No Degree) - Biological And Physical Sciences

Santa Fe Community College

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Mariah Gonzales