Mariah Gonzalez
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, problem solving skills and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Inspector in Quality Assurance and Quality Control
Hitachi Vantech Logistics
11.2021 - 01.2023
- Created and deployed best practices to improve efficiency and reduce defects.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
Beauty Consultant Sales Representative
Nordstrom
08.2019 - 09.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Hostess
Cantina Loredo
11.2018 - 07.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Receptionist
Bright Dental Usa
03.2017 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Amundsen High School
Chicago, IL06.2016
Skills
- Visual Inspection
- Reporting and Analysis
- Quality Control
- Mentorship and Training
- Quality Standards Adherence
- Retail Sales Customer Service
- Sales Expertise
- Active Listening
- Customer Relations
- Brand Representation
- Critical Thinking
- Computer Proficiency
- Customer Service
- Problem-Solving Ability
Timeline
Inspector in Quality Assurance and Quality Control
Hitachi Vantech Logistics
11.2021 - 01.2023
Beauty Consultant Sales Representative
Nordstrom
08.2019 - 09.2021
Hostess
Cantina Loredo
11.2018 - 07.2019
Receptionist
Bright Dental Usa
03.2017 - 09.2018
High School Diploma -
Amundsen High School
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