MARIAH GONZALEZ
Brooklyn,NY
Summary
Reliable team member accustomed to taking on challenging tasks with strong background in administrative and sales environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with efficient computer abilities.
Overview
7
7
years of professional experience
Work History
Title Clerk/Biller
Advantage Chevrolet
11.2022 - Current
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
SALES AND LEASING CONSULTANT
South Shore Hyundai
04.2021 - 06.2022
- Maintained comprehensive knowledge of available inventory, pricing, promotions, and market trends to provide accurate information to clients.
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Enhanced customer satisfaction through prompt and efficient handling of inquiries, resolving issues, and providing exceptional service.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Set up appointments with potential and current customers to promote new products and services.
TITLE CLERK/BILLER
South shore Hyundai
03.2020 - 04.2021
- Assisted in preparation of title insurance policies and title commitments.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
FRONT DESK RECEPTIONIST/PERSONAL ASSISTANT
Re/Max Southshore Realty
09.2020 - 12.2020
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Scheduled, coordinated and confirmed appointments and meetings.
TITLE CLERK/FILER
Jeep Bayside
01.2019 - 08.2020
- Processed renewal applications and check for accuracy and completeness
- Processed new title/registration applications, duplicate titles and permits
- Completed changes in vehicle registrations
- Troubleshot issues specific to titles such as odometer discrepancies
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Calculated and remitted state sales tax, service, and other charges.
RECEPTIONIST
Luxurious Beauty Studios
05.2017 - 08.2017
- Scheduled appointments for new/returning clients
- Recorded transactions in point of sale system and handled monetary transactions accurately and effectively to secure maximum sales
- Highlighted sales and promotional events by setting up advertising displays and arranging merchandise
- Built relationships and inspired loyalty by recommending beauty products and informing customers of promotions and events
- Answered customer phone calls to address concerns and questions
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Coordinated effective strategies to bring in customers, using both print and digital advertising strategies to reach the target demographics.
Education
HIGH SCHOOL DIPLOMA -
Central High School
Valley Stream, NY06.2016
Skills
- Organizational
- Critical-thinking
- Technical
- Database management
- Interdepartmental coordination
- Strategic planning
- Analytical thinking
- Administrative Support
- Accuracy and Precision
Timeline
Title Clerk/Biller
Advantage Chevrolet
11.2022 - Current
SALES AND LEASING CONSULTANT
South Shore Hyundai
04.2021 - 06.2022
FRONT DESK RECEPTIONIST/PERSONAL ASSISTANT
Re/Max Southshore Realty
09.2020 - 12.2020
TITLE CLERK/BILLER
South shore Hyundai
03.2020 - 04.2021
TITLE CLERK/FILER
Jeep Bayside
01.2019 - 08.2020
RECEPTIONIST
Luxurious Beauty Studios
05.2017 - 08.2017
HIGH SCHOOL DIPLOMA -
Central High School
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